SalesForce Delivery Lead
A career within Salesforce Consulting & Delivery services, provides you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable business change, and drive results.
Cognizant focuses on understanding our client's challenges and developing business solutions powered by Salesforce Customer Success Platform to transform their business capabilities by exploring data and identifying trends and managing customer life cycles.
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for a Senior SalesForce Delivery Lead to join our SalesForce Team. Responsibilities:
As a Senior Salesforce Delivery Lead, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution.
Specific responsibilities include but are not limited to
- Proactively assist in the management of a portfolio of clients, while reporting to Salesforce leadership
- Be actively involved in business development activities to help identify and research opportunities on new/existing clients
- Develop project strategies to solve complex technical challenges for our clients
- Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
- Shape and deliver projects to meet and exceed the expectations of our clients and our own quality criteria
- Disseminate best practices on solution positioning and delivery
- Build and maintain high performance teams
- Continue to develop internal relationships and developing your Cognizant brand
You will be responsible for a portfolio of delivery across a range of Salesforce-related projects, from mid-sized rollouts to full scale digital transformation programs, managing the client and internal teams. You will work closely with the commercial team during presales and will participate in our resourcing processes. The role is multi-faceted and the proportion of time spent on each aspect may vary from time to time. Key duties include
- Program & Project Management & Delivery Overview
- Own the delivery of all aspects of Cognizant delivery on a CRM project
- Develop and maintain program delivery and overall engagement plans
- Manage client stakeholders
- Manage risks, issues, dependencies and actions
- Coach and develop the internal team on delivery processes and best practice
- Provide internal reporting of project performance
- Delivery / Commercial Interface
- Facilitate review of proposals as necessary during the presales process
- Engage wider team in their role in contributing to delivery best practices
- Maintain certification in select partner products - as fit
What you can expect
- 10+ years of consulting experience preferred; executive level sales support experience in consulting/professional services.
- Proven and rich experience leading large Salesforce programs end to end
- Excellent written and verbal communication skills
- Willingness to travel across the country as need be
- Flexible and people oriented work approach
- Bachelor's or Master's degree in a related field preferred.
- Become part of a the 'flag ship' success story - We go through enormous growth!
- Organization driven by technology - We have a tremendous technology backbone
- Open, 'can do' team spirit
- Environment where you can make your own ideas reality
- Drive your own career
- Market conform benefits based on qualifications