Service Desk Engineer Service Desk Engineer …

Cognizant
in Bergen, Hordaland, Norway
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Bergen, Hordaland, Norway
Permanent, Full time
Be the first to apply
Competitive
Cognizant
Service Desk Engineer
Key responsibilities

  • Handling end user calls, chat, email, Web Tickets
  • Providing first level resolutions
  • Ticket creation/Categorization / Prioritization
  • Ticket escalation to respective Support Group
  • Incident resolution and recovery
  • Ticket Closure

Skills and experience Required

  • More than 2 year's experience in 24x7 operations.
  • Candidates earlier worked in technical contact/call centers in a voice support process preferable
  • Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe, Apple, Google, etc)
  • Troubleshooting skills on VPN connectivity, dial up , wireless routers
  • Knowledge on active directory, domain controllers,
  • Exposure to password reset tools
  • Troubleshooting experience using remote control tools
  • Trouble shooting skills and experience in handling O365, Exchange(Outlook)/Lotus Notes environment
  • Good communication skills and customer management experience
  • Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
  • Willing to work in 24x7 environment
  • Good Analytical & Coordination skills are essential.
  • Basic Customer service skills
  • Basic understanding of Computers and Trouble shooting skills required.
  • Customer service orientation and ability to work in a team
  • Good interpersonal and communication skills
  • Excellent Soft skill, Communications skills(Voice & Email) to handle global customers
  • Strong keyboard skills
  • Ability to perform in adverse situations
  • Fluent English and Norwegian are required.
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