Market Support / GCC Analyst
2022 is an exciting year for technology professionals to join CME Group following the recent $1bn equity investment from Google. CME Group has also agreed a long-term partnership with Google to migrate our technology infrastructure to Google Cloud in a visionary partnership to transform the global derivatives markets through technology.
"Bringing together CME Group's best-in-class financial talent with Google Cloud's deep engineering expertise will help accelerate technological innovation in capital markets infrastructure." - Thomas Kurian, CEO, Google Cloud.
Our highly skilled technology professionals will continue to design, develop and support the worldâ€™s leading and most diverse derivatives marketplace, and with the upcoming migration to Google Cloud and the launch of several new products and services, there has never been a more exciting time join CME Group.
We currently have an exciting opportunity for a Market Support Analyst to join our Market Operations Team. Responsibilities include daily operations of Globex & OTC platforms and performing 1st level tech, product & market trading support for CMEG customers. Deliver Globex & OTC critical assistance including error trade, order status, order cancel & net position support. Deliver advanced tech assistance including frontend, trading platforms & match engine functionality as well as all requests for service restoration. Provide advanced informational assistance on markets, products & exchange trading systems.
â€¢ Continue to strengthen the GCCs culture of teamwork by identifying and maximizing opportunities for cooperation, coordination and collaboration. Be an advocate for positive communication and drive beneficial resolutions of conflicts.
â€¢ Display advanced skills of your business units applications in order to support the overall success of the unit. Accurately perform all your team's operational tasks/duties. Strive to maintain seamless availability to all customers (internal and external) that are direct consumers of your team's mission/purpose.
â€¢ Execution of duties in such a fashion as to deliver accurate and precise information so that risk to both the customer and the CME Group is minimized. Primary duties would pertain to; order status, order cancel, net position assistance, execution of error trades, proper reporting of block trades or deals, voiding and correcting OTC transactions as directed by customers and properly facilitating Exchange Admin requests as needed.
â€¢ Managing customer interactions to deliver excellent service on a consistent basis regardless of type of interaction or level of complexity in timely, accurate & professional manner. Ensure that escalated or transferred interactions are always done in a professional manner. Ensure each In-Bound interaction has a ticket that's written to conform to the GCC Ticket Writing Standards.
Skills & Software Requirements:
Proficient with Microsoft Office, advanced abilities with excel. Working knowledge of industry related research tools (i.e. CQG, Bloomberg, Reuters Eikon)
CME Group: Where Futures Are Made
CME Group (www.cmegroup.com) is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. With 2,500 employees located around the world, we're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.