Senior Process Executive-Voice Senior Process Executive-Voice …

Cognizant
in Selangor, Malaysia
Permanent, Full time
Last application, 19 Jan 22
Competitive
Cognizant
in Selangor, Malaysia
Permanent, Full time
Last application, 19 Jan 22
Competitive
Senior Process Executive-Voice
Job Description (Language required: Japanese (native/ local) / Vietnamese language
  • Verify and review information as per policy and guidelines.
  • Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
  • Gather information via outbound calls to businesses
  • Work with high profile tech/ evolving AI

Application Criteria
  • Ability to handle multiple tasks simultaneously
  • Ability to work with a high degree of accuracy (great attention to detail / content review)
  • Ability to work in a fast paced environment with minimal supervision
  • Great interpersonal and communication skills
  • Excellent attendance record
  • Excellent timekeeping
  • Possess the ability to work in a team environment as well as independently
  • Sense of ownership and pride in your performance and its impact on the team.
  • Experience in data analysis and reports (not mandatory)
  • Have an extensive exposure to customer service (not mandatory)
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