Quality Lead (For Content Review BPO) Quality Lead (For Content Review BPO) …

Cognizant
in Selangor, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Selangor, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Quality Lead (For Content Review BPO)
About the Job:
Want to work as a Quality Lead for the world's best loved video-sharing website? Do apply now and you could be responsible for assisting the Service Delivery Manager in meeting quality metrics / goals.
You have the opportunity to provide dynamic service and support for our clients within the cutting-edge world of technology. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients
Qualifications:
  • Strong English communication skills.
  • 2 years managing QA team members and 5 years in QA environment.
  • Excellent communication (verbal and written), facilitation and interpersonal skills.
  • Ability to manage multiple tasks simultaneously and thrive in a complex, fast-paced environment with multiple priorities.
  • Analytical with strong problem solving and troubleshooting skills and the ability to exercise mature judgement and structured decision-making.
  • Quick learner and adaptable to learn new processes, concepts, and skills.
  • Strong attention to detail with a desire to deliver accurately, efficiently and to a high standard.
  • Neutral mindset to alternative video content that needs classification.
  • Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment.
  • Passion for social media. Conversant with channels that provide on demand Video.
Key Responsibilities:
  • Lead and mentor QA team members
  • Provide mentorship, guidance, and career development to the QA team
  • Implement escalation channels in accordance with mutually agreed upon procedure
  • Work schedule adherence and management, SLAs, daily, weekly & quarterly targets. Ensuring coverage (schedules / work distribution).
  • Assigning & allocating work between team members to ensure effective load balancing
  • Analyzing fatal and non-fatal errors reports and taking corrective/preventive action.
  • Participate in design of quality parameters & standards.
  • Identify the gaps in current processes in order to improve overall quality of Process.
  • Prepare and analyze internal and external quality reports for management staff review
  • Identify Bugs and Issues.

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