Quality Analyst (Video Content - Korean Speaking) Quality Analyst (Video Content - Korean Speaking) …

in Selangor, Malaysia
Permanent, Full time
Last application, 01 Dec 21
in Selangor, Malaysia
Permanent, Full time
Last application, 01 Dec 21
Quality Analyst (Video Content - Korean Speaking)
Team Leader - Video Content
Location: Kuala Lumpur
Day to Day Responsibilities:
  • Ensuring work schedule adherence and SLA achievement on a daily, weekly & quarterly basis.
  • Assigning and allocating work between team members to ensure effective load balancing. Managing both internal (quality, training, and corporate teams) and external (client) stakeholders.
  • Weekly meetings with the team regarding process status, results, health, and other relevant subjects.
  • Creating weekly, monthly & quarterly reports on project development, timelines, and results.
  • Ensuring proper adherence to client standards in the process, including but not limited to policy updates.
  • Preparing presentations by collecting, analysing, and summarizing information and trends
  • Cooperating with the hiring team in performing candidate interviews to select the best candidates for the Operation and performing oral language validations
  • English & Korean
  • Minimum of 2 year of relevant experience (team leading/ team supervising in terms of quality and/or process knowledge + client-facing experience).
  • Previous experience working in multi-cultural and multilingual operations for international client's
Soft skills
  • Excellent organizational skills and a detail-oriented and analytical approach to problem solving.
  • Excellent communication (verbal and written), including the ability to clearly communicate in a dynamic environment across all levels.
  • Excellent work ethics and the ability to work independently.
  • Able to adapt quickly to changes in workflows, such as updates in policies and guidelines
  • Able to prioritize and manage tasks efficiently
  • Understanding of departmental policies and procedures
Technical Skills
  • Experience with confidential information collection and management (preferable)
  • Experience in training, customer service, workflow management, reporting, handling SLAs, coaching and appraisal (preferable)

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