Who we are
Capco Global IT ensure that our employees are always able to conduct business with our client in the safest way whilst allowing flexibility and enabling to work while travelling or at home. The team support over six thousand people globally across three territories using an IT infrastructure team of just 37 people.
The core of Capco’s business is consulting but we also have digital engineering departments who
look at emerging tools and help clients with advanced data processing.
Capco IT is an IT department with global standards but the freedom to operate independently where it makes sense. Reporting into the IT Director are 3 Territory Leaders whose main role is to ensure that the operational service in their territory aligns to agreed service levels and improve the service that we provide. Each territory consists of circa 9 people whose main role is 1st/2nd line operational support and procurement. Supporting these teams are 6 technical SME’s/Managers
who ensure that the core infrastructure is monitored and maintained.
About the Job
The Capco IT Analyst role reports directly to the local Senior IT Analyst in Bangalore and is responsible for first line IT Support. On a day to day basis this will involve triaging Helpdesk tickets to ensure they get to the right team quickly and providing quick turnaround on tickets that are understood how to resolve (e.g. password resets, trouble accessing the VPN solution etc.). As an Analyst you will also be required to ensure that various tracking systems are maintained so that we are aware of the IT stock levels, amongst others, at all times.
Role Scope and Key Responsibilities
The role will be based full time in our Malaysia office with telephone support provided to other offices globally during normal working hours as part of Capco’s follow the sun support model. You will be expected to liaise with local IT staff in Americas, Europe and APAC and be flexible with shift work to cater for global time zones from 08:00 to 18:00 GMT
Regular trips may be required to remote offices in APAC to provide on-site support to staff.
Responsibilities for assisting with tasks include;
Examples of the main duties are:
The following is required for this role
Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.
WHY JOIN CAPCO?
You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.