Consumer Branch Manager (Klang)

  • Competitive
  • Selangor, Malaysia
  • Permanent, Full time
  • OCBC Bank (Malaysia) Berhad
  • 18 Mar 19

Consumer Branch Manager (Klang)

• To effectively and efficiently manage the Branch resources, for both Mass and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management

• Build business partners and reciprocal business relationships
• Manage the Team Manager(s) of Consumer Banking, Mass and Premier Banking (if any) to achieve revenue targets for the branch
• Promote usage of sales & service methodology to achieve targets
• Drive Asset Under Management and Customer Information File growth for the branch by planning branch events/activities
• Optimize customer interaction tools such as CRUs and campaign leads to deliver sales results
• Achieve branch compliance in all statutory and regulatory requirements
• Achieve a Pass in Internal & External Audit, Health Checks and Call Backs
• Build and develop staff competencies and leadership qualities
• In charge of recruitment and maintain low staff attrition

Qualifications

  • Minimum 10 years in branch sales
  • Minimum 3 years in managing a team
  • Fluent in spoken English