Technical Specialist (Technology & Operations / Technology Services / Technical Support / J958)

  • Competitive
  • Petaling Jaya, Malaysia
  • Permanent, Full time
  • Standard Chartered Bank Malaysia Berhad
  • 18 Feb 18 2018-02-18

Technical Specialist (Technology & Operations / Technology Services / Technical Support / J958)

Introduction 1
Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise - here for good. See our Brand and Values

We are currently looking for Technical Specialist responsible for managing the service end to end and accountable for all technology related issues, proactively identifying the improvement areas for a service and implement them to keep the service stable & resilient, working closely with business operations, In-Country Service Managers, Country Stakeholders and helping them in improving their operational efficiency, proactively managing the changes to the environment thereby reducing the impact due to such changes , identify or build predictive / proactive tools that help to improve the overall service. Collaborate with the Rapid Response & Situational awareness units Incident management, Problem Management & MIM to resume the service at the earliest, and in identifying & fixing the root cause of the incidents and address the systemic issues.

· Take overall responsibility of the end to end service and also taking a holistic view of technology and operations.

· Coordinate with multi-skilled professionals and technology components which may include engineering, applications, production support, infrastructure, operations, vendor services, and other technology and business services
· Identify areas of improvements and build tools or re-engineer processes that helps to change the service culture from being reactive to proactive and take strategic steps to subsequently move to preventive mind-set.
· Closely work with business operations team and identify operational bottlenecks and provide technological solution that could help them to improve productivity and efficiency.
· As part of continuous improvement capture and prioritize feedback from processes and stakeholders and devise and execute improvement plans
· Provide situational leadership in service restoration. Maintain and direct crash teams. Prioritize service resumption and address systemic issues to avoid repeat incidents.
· Lead investigations and root cause determinations. Track corrective action completion. Identify incident trends and launch service improvement plans.
· Champion service stability considerations throughout the change lifecycle. Ensure changes do not compromise production stability.
· Develop people talent by making them more versatile in terms of knowledge and competency through focussed quality training and involvement. Attract, motivate and retain talent.

Proposition 1 - A diverse culture
We are committed to building a culture that fosters a diverse and inclusive environment that's free from bias, where everyone can realise their full potential and make a positive contribution. This is just one of our values that is expressed in our brand promise - here for good. Apply Now...