Support Manager (Technology & Operations / Technology Services / Technical Support / J958)

  • Competitive
  • Petaling Jaya, Malaysia
  • Permanent, Full time
  • Standard Chartered Global Business Services Sdn Bhd
  • 22 Apr 19

Support Manager (Technology & Operations / Technology Services / Technical Support / J958)

Objective :
This position will be responsible for administrating the SPLUNK platforms for enterprise Security Information and Event Management SIEM and work with asset owners to ensure the timely and efficient collection of computer security events and logs for the purpose of detecting and responding to information security incidents.

Key Qualifications
•Bachelor's degree in Computer Science /BE or related field; specialized training; or equivalent
•Candidates need to have a minimum of 4-8 years of years of Splunk admin, support and development experience.
•Candidates with experience with Splunk Phantom as well, would be given preference.
•Candidates need to be self-motivated and driven to succeed in building a Splunk environment and continuing its growth and evolution
•candidates with architecture experience preferred.
•Certified Splunk Architect, Splunk Enterprise, Splunk Enterprise + Security, CISSP or other related certifications would be preferred.
•Must be currently working in a similar position
•Must demonstrate a "can-do" attitude,
•Experience in Linux/Unix administration and shell scripting is a plus.

Roles & responsibiilities
•Maintain all components of a distributed SPLUNK infrastructure including indexer clusters, search head clusters, and deployment servers
•Provide overall management of the SPLUNK platform Standardize SPLUNK forwarder deployment, configuration, and maintenance across a variety of UNIX and Windows platforms Troubleshoot SPLUNK server and forwarder problems and issues
•Assist internal users of SPLUNK in designing and maintaining production-quality dashboards
•Monitor the SPLUNK infrastructure for capacity planning
•Implement change requests and engineering tasks.
•Lead the technical discussions in customer governance calls.
•Interact with the user / customer / first level management.
•Participate in technical audits.
•Identify opportunities for automation, standardization and stabilization of environment.
•Prepare/update/review run books/SOP/knowledge articles on specific technology areas.
•Plan Prepare and execute change process and change implementation.
•Experience in OS level performance monitoring and troubleshooting/ or working with the respective teams.
•Experience in Application and Database level Monitoring and Troubleshooting ( Like Apache, Tomcat and mysql).

Key Qualifications
•Bachelor's degree in Computer Science /BE or related field; specialized training; or equivalent
•Candidates need to have a minimum of 4-8 years of years of Splunk admin, support and development experience.
•Candidates with experience with Splunk Phantom as well, would be given preference.
•Candidates need to be self-motivated and driven to succeed in building a Splunk environment and continuing its growth and evolution
•candidates with architecture experience preferred.
•Certified Splunk Architect, Splunk Enterprise, Splunk Enterprise + Security, CISSP or other related certifications would be preferred.
•Must be currently working in a similar position
•Must demonstrate a "can-do" attitude,
•Experience in Linux/Unix administration and shell scripting is a plus.