Support Lead, Retail Products Support Lead, Retail Products …

Standard Chartered Global Business Services Sdn Bhd
in Petaling Jaya, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Global Business Services Sdn Bhd
in Petaling Jaya, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Support Lead, Retail Products
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


Brief Scope:
  • Responsible for supporting, developing, testing and documenting technical/functional specification for Retail Products Credit applications.


The Role Responsibilities
  • Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.

  • Enhance/improve existing application stability and reduce recurring incidents.

  • Automate/reduce existing manual tasks in support operation.

  • Ensure speedy recovery for business in case of incident.

  • Develop application (source code) based on specifications for minor change request.

  • Analyze the issues reported by users and provide solutions.

  • Provide inputs to the documentation team and review the changes in the user manuals for accuracy.

  • Coordinate during the source control process for source management.

  • Coordinate for the production deployment.
Our Ideal Candidate



Academic & Professional
  • Field of Study - Bachelor in Computer Science or it's equivalent
  • Certification - BMC Remedy Incident/Change/Problem, ITIL Foundation v3, Agile


Skills & Attributes:
  • Windows, Unix / Linux

  • Visual Basic, .NET

  • MS-SQL, Oracle

  • XML, Java

  • Shell Scripting

  • IBM MQ Messaging basic knowledge, Windows Services, Able to read and understand Mandarin/Chinese (error messages are in native language for some products)


Apply now to join the Bank for those with big career ambitions.
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