Officer - Wealth Management Operation Officer - Wealth Management Operation …

Standard Chartered Bank Malaysia Berhad
in Petaling Jaya, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Bank Malaysia Berhad
in Petaling Jaya, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Officer - Wealth Management Operation
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


The Role Responsibilities & Our Ideal Candidate
  • Know fully & perform BAU within TAT without error guided by operation procedures, standard, guidelines and policies.
  • Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment.
  • To a void operational / reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/Group.
  • Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
  • Continue to seek improvement in self, team & operational processes to achieve service and performance excellence.
  • Support the roll-out of the Company's& Group's policies and initiatives.
  • To assist SGOO in the Unit's operation.


Unit Trust & Other Static Maintenance
  • Ensure all manual orders for Unit Trust / Regular Savings Plan / Wealth Accumulators are processed before the fund house cut-off time and accurately
  • Ensure all manual account openings are done accurately and promptly
  • Perform end-of-day trade aggregation and ensures the orders are faxed before the fund house cut-off time
  • Ensure the Client Order Listing is sent to the Spoke country daily
    • Ensure that all trades are settled with the Product Partners by the settlement date
  • Ensure the trade details are confirmed in the processing system accurately and within the stipulated SLA
  • Ensure to review the list of outstanding items daily and follow-up with the fund houses on non-receipt of the trade confirmation or discrepancy on the trade confirmation against the order placed
    • Ensure to notify Credit Control &/or Lending Operations in a promptly manner on Unit Trust redemption with Lien
    • Ensure all redemption proceeds are paid in accordance with customer instruction
    • Ensure that all payments for redemption proceeds are paid one day after the proceeds is identified and reconciled. For order previously held under lien, ensure the redemption proceeds are paid in accordance with credit Control &/or Lending Operations instruction
    • Ensure all the remittance instruction are prepared accurately
    • Ensure to review the list of outstanding items daily and ensure to follow-up with fund houses on non-receipt of redemption proceeds
    • Ensure the manual notification letters, if any, are generated are in good order.
    • Ensure the Unit Trust price are updated to the processing system by the stipulated SLA
    • Ensure to review the Latest Asset Price, Asset Price Tolerance report and Price Import Exception Report daily and all exceptions are investigated immediately and before the stipulated cut-off time
    • Ensure all static data setup and maintenance are done within the stipulated SLA and accurately
    • Ensure all customer search are done promptly
  • Ensure all outstanding items or discrepancy in the Suspense / Sundry / MISC account Cash account / unit holdings are investigated immediately and rectified quickly
  • Ensure that customers' enquiries are replied promptly
Corporate Action Unit
  • Ensure that all non voluntary corporate action announcement are communicate to the Product Manager promptly
  • Ensure all replies received for the non voluntary corporate action announcement are consolidated and revert to Securities Services latest by the cut-off date
  • Ensure that all payments for redemption/ maturity / periodic payout for all investment products one day after the proceeds is identified and reconciled
  • Ensure to follow-up with Securities Services promptly on non-receipt of funds
  • Ensure to notify Credit Control &/or Lending Operations promptly on maturity of Structured products / Bonds with Lien
  • Ensure to liaise with Credit Control &/or Lending Operations on the disposal instruction of the maturity proceeds
  • Ensure to resolve any dispute / claim as a result of corporate action
  • Ensure the trade details are confirmed in the processing system accurately and within the stipulated SLA.
  • Ensure all settlement instructions are done before the settlement date for shares delivery as a result of Equity Linked notes maturity or corporate action
  • Ensure all manual letters are generated in good order and within the stipulated SLA.
  • Ensure all outstanding items or discrepancy in the Suspense / Sundry / MISC account Cash account / unit holdings are investigated immediately and rectified quickly
  • Ensure that customers' enquiries are replied promptly.
Premium Currency Related Products Unit
  • Ensure to process all exceptions for PCI related products on the same day of reject and raise all the entries correctly
  • Ensure prompt follow-up with the Relationship Manager to clarify and/or rectify any discrepancy on the deal or to fund the settlement account
  • Ensure all PCI letters / advices are checked and sent to SG Team on the same day the letters are generated
  • Ensure to provide assistance to the reconciliation team on clarifying the discrepancy on Suspense / Sundry / MISC account Cash account
  • Ensure that customers' enquiries are replied promptly.
Structured Products & Bonds
  • Ensure prompt follow-up with counterparty and Relationship Manager to clarify and/or rectify any discrepancy on the order or to fund the settlement account
  • Ensure all manual orders for Medium Term Notes / Bonds / Retail Notes / Structured Deposit are processed promptly and accurately
  • Ensure that all trades are settled by the settlement date with the Product Partners
  • Ensure to investigate all failed trades highlighted by Securities Services immediately upon receipt
  • Prepare to issue settlement instructions promptly for shares delivery as a result of Reversed Equity Linked notes
  • Ensure to notify Credit Control &/or Lending Operations promptly on unwinding or sales of Structured products / Bonds with Lien
  • Ensure to liaise with Credit Control &/or Lending Operations on the disposal instruction of the unwind / Sales proceeds
  • Ensure that all payments for unwinding proceeds one day after the proceeds is identified and reconciled. For order previously held under lien, ensure the redemption proceeds are paid in accordance with credit Control &/or Lending Operations instruction
  • Ensure all redemption proceeds are paid in accordance with customer instruction
    • Ensure the Bonds price / Structured Products MTM are updated to the processing system by the stipulated SLA
  • Ensure to resolve any dispute / claim as a result of trade settlement
  • Ensure the trade details are confirmed in the processing system accurately and within the stipulated SLA.
  • Ensure to investigate all failed trades highlighted by Securities Services immediately upon receipt
  • Ensure all manual letters are generated in good order and within the stipulated SLA.
  • Ensure liens are placed promptly for leverage products
  • Ensure all outstanding items or discrepancy in the Suspense / Sundry / MISC account Cash account / unit holdings are investigated immediately and rectified quickly
  • Ensure that customers' enquiries are replied promptly.
Equities & Malaysia process
  • Ensure prompt follow-up with Relationship Manager to clarify doubts on the account opening requests or settlement
  • Ensure all account opening are processed promptly and accurately in the processing system
  • Ensure that all settlement are done promptly by the settlement date
  • Ensure settlement details are captured correctly into the processing system
  • Ensure to provide assistance to the reconciliation team on clarifying the discrepancy on Suspense / Sundry / MISC account Cash account
Reconciliations
  • Ensure all outstanding items are investigated immediately
  • Ensure to escalate any item which remaining outstanding for more than 3 days without proper explanation
  • Ensure prompt follow-up with internal departments on outstanding items
  • Ensure to follow-up with fund houses promptly on all outstanding commission due
  • Ensure trailer commission are allocated correctly among the Spoke countries
  • Ensure the breakdown of commission are done correctly and send to the Spoke countries
  • Ensure to follow-up with fund houses on non-receipt of portfolio statement or statement of holdings

Apply now to join the Bank for those with big career ambitions.
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