Officer Officer …

Standard Chartered Bank Malaysia Berhad
in Petaling Jaya, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Bank Malaysia Berhad
in Petaling Jaya, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Officer
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


Job Purpose
  • To process / support the multiple of SME and Consumer Banking activities / product; ensure authorized instruction are process accordance with established regulatory, credit and lending guidelines and policies to safeguard the Bank's interest.
  • To meet objectives set by the Group, Company & Department through: -
  • Consistent high quality performance in work with emphasis on accuracy, TAT & productivity
  • Consistent high quality service to customer (outside & within).

The Role Responsibilities
  • Know fully & perform BAU within TAT without error guided by operation procedures, standards, guidelines and policies.
  • Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/judgement.
  • Manage the operational risk of the team to avoid operational/reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/Group.
  • Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
  • Continue to seek improvement in self, team & operational processes to achieve service and performance excellence.
  • Support the roll-out of the Company's & Group's policies and initiatives.
  • To assist the Team Leader (Grade D) in the Unit's operations.
  • Provide guidance to GOO on process related issue
Wealth Management Operations

Unit Trust & Other Static Maintenance
  • Ensure all manual orders for Unit Trust / Regular Savings Plan / Wealth Accumulators are processed before the fund house cut-off time and done accurately before approving in the processing system
  • Ensure all manual account openings are done accurately before approving in the processing system
  • Ensure end-of-day trade aggregation is done before the fund house cut-off and the orders are in order before authorizing on the fund house order form
  • Ensure the fund house order forms are faxed to fund house before the cut-off time
  • Ensure the Client Order Listing is sent to the Spoke country daily
  • Ensure the settlement report are in order before sending to the Spoke countries
    • Ensure that all trades payment details are correct without approving in the processing system
    • Ensure all subscription proceeds are paid to the Product Partners by the settlement date
  • Ensure the trade details confirmed in the processing system is accurate before approving in the processing system
  • Ensure to review the list of outstanding items daily and follow-up with the fund houses on non-receipt of the trade confirmation or discrepancy on the trade confirmation against the order placed
    • Ensure to notify Credit Control &/or Lending Operations promptly on Unit Trust redemption with Lien by redemption date + 1 business day
  • Ensure to liaise with Credit Control &/or Lending Operations on the disposal instruction of the redemption proceeds
    • Ensure that all payments for redemption proceeds are paid one day after the proceeds is identified and reconciled. For order previously held under lien, ensure the redemption proceeds are paid in accordance with credit Control &/or Lending Operations instruction
    • Ensure all redemption proceeds are paid in accordance with customer instruction before approving in the processing systems
    • Ensure to review the list of outstanding items daily and ensure to follow-up with fund houses on non-receipt of redemption proceeds
    • Ensure the manual notification letters, if any, are generated in good order.
    • Ensure the Unit Trust price are updated correctly to the processing system by the stipulated SLA
    • Ensure to review the Latest Asset Price, Asset Price Tolerance report and Price Import Exception Report daily and all exceptions are investigated immediately
    • Ensure all static data setup and maintenance are done accurately before approving in the processing system
    • Ensure all customer search are done promptly
  • Ensure to provide prompt assistance to the reconciliation team on clarifying the discrepancy on Suspense / Sundry / MISC account Cash account and unit holdings
  • Ensure all transactions, payment or orders or static data maintenance are turnaround within the stipulated SLA
  • Ensure that customers' enquiries are replied promptly
  • Ensure all outstanding items are reviewed daily and outstanding items are diligently follow-up
Corporate Action Unit
  • Ensure that all non voluntary corporate action announcement are communicate to the Product Manager promptly
  • Ensure all replies received for the non voluntary corporate action announcement are consolidated and revert to Securities Services latest by the cut-off date
  • Ensure that all payments for redemption/ maturity / periodic payout for all investment products one day after the proceeds is identified and reconciled
  • Ensure to notify Credit Control &/or Lending Operations promptly on maturity of Structured products / Bonds with Lien
  • Ensure to liaise with Credit Control &/or Lending Operations on the disposal instruction of the maturity proceeds
  • Ensure all proceeds are paid in accordance with customer instruction before approving in the processing systems. For order previously held under lien, ensure the redemption proceeds are paid in accordance with credit Control &/or Lending Operations instruction
  • Ensure follow-up with Securities Services on non-receipt of funds are done promptly
  • Ensure to resolve any dispute / claim as a result of corporate action
  • Ensure the trade details confirmed in the processing system is accurate before approving in the processing system
  • Ensure the settlement instructions for shares delivery as a result of Equity Linked notes maturity or corporate action are prepared accurately before authorizing the instruction
  • Ensure all manual letters are generated in good order and within the stipulated SLA.
  • Ensure to provide assistance to the reconciliation team on clarifying the discrepancy on Suspense / Sundry / MISC account Cash account and unit holdings
  • Ensure that customers' enquiries are replied promptly
  • Ensure all payment are made within the stipulated SLA
  • Ensure all settlement instruction to deliver / receive the investment to be issued before the settlement date
  • Ensure all outstanding items are diligently follow-up
Premium Currency Related Products Unit
  • Ensure to process all exceptions for PCI related products on the same day of reject
  • Ensure all the entries are prepared correctly before approving
  • Ensure prompt follow-up with the Relationship Manager to clarify and/or rectify any discrepancy on the deal or to fund the settlement account
  • Ensure all PCI letters / advices are checked and sent to SG Team on the same day the letters are generated
  • Ensure to provide assistance to the reconciliation team on clarifying the discrepancy on Suspense / Sundry / MISC account Cash account
  • Ensure that customers' enquiries are replied promptly
  • Ensure all outstanding items are diligently follow-up
Structured Products & Bonds
  • Ensure prompt follow-up with counterparty and Relationship Manager to clarify and/or rectify any discrepancy on the order or to fund the settlement account
  • Ensure all manual orders for Medium Term Notes / Bonds / Retail Notes / Structured Deposit are processed promptly and accurately before approving in the processing system
  • Ensure all settlement instructions are done promptly for shares delivery as a result of Reversed Equity Linked notes
  • Ensure that all trades are settled by the settlement date with the Product Partners
  • Ensure settlement details are in order before approving in the processing system
  • Ensure to investigate all failed trades highlighted by Securities Services immediately upon receipt
  • Ensure to notify Credit Control &/or Lending Operations promptly on unwinding or sales of Structured products / Bonds with Lien
  • Ensure that all payments for unwinding proceeds one day after the proceeds is identified and reconciled before authorizing the payment
  • Ensure all redemption proceeds are paid in accordance with customer instruction without approving the payment. For order previously held under lien, ensure the redemption proceeds are paid in accordance with credit Control &/or Lending Operations instruction
  • Ensure to liaise with Credit Control &/or Lending Operations on the disposal instruction of the unwind / Sales proceeds
  • Ensure to resolve any dispute / claim as a result of trade settlement
    • Ensure the Bonds price / Structured Products MTM are updated correctly to the processing system by the stipulated SLA
    • Ensure to review the Latest Asset Price, Asset Price Tolerance report and Price Import Exception Report daily and all exceptions are investigated immediately
  • Ensure the trade details are confirmed in the processing system accurately before approving in the processing system
  • Ensure to investigate all failed trades highlighted by Securities Services immediately upon receipt
  • Ensure all manual letters are generated in good order and within the stipulated SLA.
  • Ensure liens are placed promptly for leverage products
  • Ensure to provide assistance to the reconciliation team on clarifying the discrepancy on Suspense / Sundry / MISC account Cash account and unit holdings
  • Ensure all payment are made within the stipulated SLA
  • Ensure all settlement instruction to deliver / receive the investment to be issued before the settlement date
  • Ensure that customers' enquiries are replied promptly
  • Ensure all outstanding items are follow-up diligently
Equities & Malaysia
  • Ensure prompt follow-up with Relationship Manager to clarify doubts on the account opening requests or settlement
  • Ensure all account opening are processed promptly and accurately before approving in the processing system
  • Ensure that all settlement are done promptly by the settlement date
  • Ensure settlement details are in order before approving in the processing system
  • Ensure to provide assistance to the reconciliation team on clarifying the discrepancy on Suspense / Sundry / MISC account Cash account
Reconciliations
  • Ensure all outstanding items are investigated immediately
  • Ensure to escalate any item which remaining outstanding for more than 3 days without proper explanation
  • Ensure prompt follow-up with internal departments on outstanding items
  • Ensure to follow-up with fund houses promptly on all outstanding commission due
  • Ensure trailer commission are allocated correctly among the Spoke countries
  • Ensure the breakdown of commission are done correctly and send to the Spoke countries
  • Ensure to follow-up with fund houses on non-receipt of portfolio statement or statement of holdings diligently


Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages .
Close
Loading...