Head, Fraud and Authorisation (Risk / Credit Operations / Group Fraud Management / J1319)

  • Competitive
  • Petaling Jaya, Malaysia
  • Permanent, Full time
  • Standard Chartered Bank Malaysia Berhad
  • 19 Feb 18 2018-02-19

Head, Fraud and Authorisation (Risk / Credit Operations / Group Fraud Management / J1319)

JOB PURPOSE

•Minimize Fraud losses for CB products by analysis of fraud trends, MIS, Provisions & Write off, reviews, reporting and compliance
•To minimize fraud losses by early detection of transactions by actioning alerts within stipulated timeframes, policies and processes laid down
•To provide Guidance to Team members on operational issues.

Responsibilities

•To manage the relationship between RAC India and Business stakeholders, ensuring optimization of delivery platforms and processes in order to deliver customer focused support on Authorization and Fraud control processes across various geographies.
•To identify all service enhancements opportunities, develop and monitor operational plans to achieve them. Manage the relationship with clients/Countries with respect to all service related needs/issues.
•Identify Cost save opportunities-through automation or otherwise.
•Ensure that policies and processes are followed to identify and minimise accounts that show a high risk usage pattern.
•Develop system tools and processes/policies to keep the new fraud trends under control.
•Follow through on policy/parameter changes wherever required in order to improve the portfolio quality.
•Ensure that alerts are monitored and actioned by the team on a case to case basiswith a balance of credit risk and customer service.
•Timely communication of key information and trends to the Top Management by way if generating and using detailed Fraud Control MIS.
•Develop and manage a full fledged information system to identify fraud trends.
•Ensure the team creates and manages a comprehensive MIS for tracking and monitoring frauds and advice senior management of early warning trends.
•Ensure the team actions all related processes within mandated timeframes.
•Provide co-ordination and support in the roll out and maintenance of key processes across the country.
•Provide system and information support to all regions.
•Pro-active analysis and information of application sourcing and other control measures.
•Track and action point of compromise cases.
•Recommend Fraud Write off.
•Reporting of Cases/data to the Group.
•Management of Fraud Disputes.
•Ensure the unit is manned 24/7