Technical Application Support

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Experian Singapore
  • 20 May 19

Technical Application Support

We are currently looking for a proactive Technical Support candidate to be part of our Malaysian based Application Support team.

What you will do:

  • Provide client service, support and Incident management, while working to tight contractual SLAs. Dealing with both clients directly and other Experian business teams
  • Provide technical support for applications hosted both in the Experian Managed Service environments and those implemented at the client.
  • Investigation into production issues. With the ability to recreate problems and utilize trace files & error diagnostics utilities identifying and implementing corrective/follow up actions. Updating the Incident database to reflect the current position.
  • Provide technical analysis to customers and business teams with regard to support incidents.
  • Distribution/implementation of software releases
  • To provide out of hours' support (24x7) as part of the on-call team and be prepared to work in shift patterns
  • Continuous process improvement

Requirements

  • Strong customer service skills
  • Proven understanding of ITIL
  • Demonstrated experience in supporting client/server software applications
  • Good written and verbal communication skills. Fluent in English
  • Knowledge in Windows , Unix (Sun or AIX) environments
  • Knowledgeable in at least one Database flavour (MS SQL, Oracle, DB2)
  • Experience in an international environment and able to travel and work outside of Malaysia for short periods of time
  • Experience working within the banking industry an advantage

Technical Requirement
  • Basic demonstrable knowledge in: Windows Environments (2000, 2003, XP),Unix (Solaris, AIX),Database Oracle, MS SQL or DB2
  • Strong understanding of TCP/IP network environments including troubleshooting network related issues
  • Basic knowledge in any middleware technologies
  • Basic understanding of Web service technologies such as SOAP
  • Basic understanding of XML, WSDL XSL, XSD type documents