Team Manager, Relationship Management, Business Banking

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Standard Chartered Bank Malaysia Berhad
  • 17 Nov 17 2017-11-17

Team Manager, Relationship Management, Business Banking

Managing and monitoring directly a team of Business Banking Relationship Manager to achieve the assigned revenue, contribution and footings targets, for the Business Banking Segment

Key Roles and Responsibilities


  • Achieve the target set for the team in terms of clients, solutions and PPC.
  • Work closely with other channels to manage any migrated clients and explore new opportunities.
  • Achieve "best in class" productivity of the Relationship & Sales Team.
  • Manage costs within the budgeted levels.
  • Review and revise relationship profitabilities
  • Constantly develop and manage alternate distribution channels for sourcing and referrals.
  • Develop and Implement Promotions and Below the Line activities in conjunction with the marketing function.
  • Achieve the budgeted cross sell targets.
  • Participate in Sales calls with RMs to acquire large prospective customers.
  • Implement performance scorecards and sales contents.
Monitoring Performance
  • Implement monitoring mechanisms to measure the productivity of each relationship & sales staff.
  • Monitor the quality of sourcing of products to evaluate developmental needs of the sales teams.
  • Drive the relationship & sales system towards quality standards where risks are well controlled.
  • Derive insights to Competitor Sales activities and effectively counter the efforts.
  • Continuously provide feedback to the Head, Business Banking & Product Manager of the acceptance of the products & processes in the market and suggested changes that could provide impetus to the sales efforts.
  • Monitor the depth of all relationships acquired. Achieve the maximum "share of wallet" for each customer acquired by the sales team.
  • Continuously upgrade and innovate sales techniques and innovate sales techniques to maximize productivity.
  • Set business performance standards for Acquisition, Relationship Management & Cross Sell
  • Monitor Operational Risk Management of unit & compliance with process & regulatory reporting.

Group Standard Compliance Performance Objective

  • Managing risk and compliance as part of the role.
  • Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions, the Group's policies and procedures and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
  • Adherence to laws and regulations, internal risks and compliance policies and the Group Code of Conduct.
  • Completion of all mandatory risk and compliance training including e-learning within stated timeframes.
  • Proactive identification of risks and concerns, including escalation to all relevant stakeholders.
    Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions and establishment of effective controls.
People Management
  • Manage, motivate, mentor and develop the team.
  • Development and counselling needs for staff.
  • Lead a team of Relationship Managers (including recruiting, motivating and coaching employees to deliver goals.
  • Increase Relationship Manager team performance in terms of overall profitability and strategic fit.
  • Provide clarity to team on what excellence means for their roles.
  • Strong individual engagement with team members.
  • Successfully develop and retain talented individuals.
  • Attrition level lower through peer group through tight management.
  • Coach and provide technical guidance to individual team members agreed.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.