Team Manager - Pre-Impaired Collection (Islamic) Team Manager - Pre-Impaired Collection (Islamic) …

CIMB Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
CIMB Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Team Manager - Pre-Impaired Collection (Islamic)
Strategy and Planning

  • Constantly guide, coach and supervise the collection negotiators on the daily dunning to meet business goals.

  • Guide and assist negotiators in resolving complicated issues.

  • Participate in departments business development initiatives.

  • Participate in implementing all cost management activities of the portfolios.

  • Consistently review on improving the internal process to achieve cost savings.

  • Continuously explore alternatives for cost saving and initiatives.

Business Performance and Management

  • Manage and deliver the portfolios monthly and annual budget on delinquency, declassification and provision.

  • Ensure monthly planning, collection system allocation, scheduling of weekend and evening calls are timely assigned.

  • Ensure legal processes are timely executed.

  • Perform call monitoring and keep track daily performance

  • Monitor and provide team performance run rate and post mortem

  • Assist, support and perform any ad-hoc projects assigned by Unit Manager / Head of Department.

  • Support and perform any system enhancement or UAT testing.

  • Review Top accounts on a monthly basis

People Management

  • Guide and assist the team members in resolving complicated issues.

  • Recruit and fill up vacancy of the team.

Regulatory Compliance

  • Support and ensure control and compliance is in place, at the same time ensure achieved satisfactory rating on all audits

  • Ensure team members are in compliance with banks internal policy at all times
  • Ensure compliance of internal policy & procedures, Bank Negara guidelines and regulation, i.e. FSA/IFSA 2013, Fair Debt Collection & etc

Technical / Functional skills

  • Essential technical knowledge to develop / review basic core and relevant Collection & Recovery System for the team.

  • To align Collection & Recovery strategy to asset qualities, cost factor and regulatory requirement.

  • Planning and organizing performance of the team.

Personal skills (Soft Competencies [Core / Leadership])

  • Planning and organizing performance of the team.

  • Good reputation and networking with external customer / internal staff with the end state of business objective consistently in mind.