Team Manager -Recovery (Secured Collection & Recovery) Team Manager -Recovery (Secured Collection &  …

CIMB Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
CIMB Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Team Manager -Recovery (Secured Collection & Recovery)
  • To constantly guide, coach and supervise the negotiators on the daily dunning to meet business goals; as well as guiding the negotiators in resolving complicated issues
  • To manage and deliver the monthly target assign on monies recovered, lowering Impaired exposure and provision; Increase Impaired declassification and to maximize recoveries.
  • To identify and submit qualifying accounts for Rescheduling/ Restructuring and to institute legal actions on Hard Core Accounts
  • To ensure monthly planning, RCRS allocation, scheduling of weekend and evening calls are timely assigned
  • To perform recruitment and to fill up vacancy of the team.
  • To support and perform any system enhancement or UAT testing and to perform any ad hoc project assigned by UM / Head of Department.
  • To perform Call monitoring and performance tracking daily and with feedback to the team.
  • To handle portfolios TOP 50 accounts on a monthly basis
  • To ensure satisfactory rating on all audits
  • To continuously explore alternatives for cost saving & initiatives.
  • To conduct the SHARP testing on weekly basis
  • Ensure compliance of internal policy & procedures, Bank Negara guidelines and regulation, i.e. FSA/IFSA 2013, Fair Debt Collection & etc


Qualifications
  • Degree or Diploma with minimum 2 years in a Collection / Sales environment
  • Preferably with Supervisory experience
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