Team Manager- Collection (Secured Collection & Recovery) Team Manager- Collection (Secured Collection &  …

CIMB Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
CIMB Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Team Manager- Collection (Secured Collection & Recovery)
  • To constantly guide, coach and supervise the negotiators on the daily dunning to meet business goals.
  • To supervise and deliver the portfolio monthly and annual budget on delinquency, impairment ratio, provision and managed down flow through.
  • Responsible for portfolio flow rates
  • To monitor and provide team performance run rate and post mortem
  • Monthly reports to be executed timely
  • To assist negotiators in resolving complicated issues.
  • To ensure monthly planning, collection system allocation, scheduling of weekend and evening calls are timely assigned
  • To recruit and fill up vacancy of the team
  • To assist, support and perform any ad-hoc projects assigned by UM / Head of Department.
  • To support and perform any system enhancement or UAT testing
  • Perform Call monitoring and performance tracking daily and with feedback to the team.
  • To manage portfolio's TOP 50 accounts and any other assigned dunning portfolios on a monthly basis.
  • To support and ensure Control and Compliance is in place , at the same time ensure achieved satisfactory rating on all audits
  • Ensure compliance of internal policy & procedures, Bank Negara guidelines and regulation, i.e. FSA/IFSA 2013, Fair Debt Collection & etc.
  • To participate in implementing all cost management activities of the portfolios


Qualifications
  • Flow thru % of the portfolio
  • Impaired and delinquency performance
  • No. and % of Collection Officers target Achievers
  • Nil operational Losses
  • Departmental flow thru % and Impaired classification
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