Support Specialist

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Standard Chartered Global Business Services Sdn Bhd
  • 24 May 19

Support Specialist

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Main Responsibility:

  • (Lead /support) all BAU matters. That should include incident management and problem management.
  • Work closely with Business Champ and Country Technology Manager to manage all business function queries.
  • Respond promptly to incident, proactively perform incident investigation, conduct RCA and identify fix.
  • Work with L3 / Project Team under DevOps model for project delivery.
  • Involve in Change Management, raise and manage Change Request.
  • Support Service continuity measures, i.e disaster recovery plan, to ensure continuous business operation
  • Monitor agreed service level and manage system performance & availability.
  • Able to work in 24 x 7 (if required)
  • Adhere to security standards or best practices to avoid security breaches / system vulnerability

Core Skills:

  • Oracle SQL. PL / SQL preferable
  • Application Support in Linux environment. Knowledge in shell scripting will be given advantage
  • Understanding on IBM WebSphere and TomCat
  • Experienced with Java application
  • Experienced in managing application via IBM WebSphere and Tomcat
  • ITIL v3 foundation preferable

Apply now to join the Bank for those with big career ambitions.