Support Manager, Tech Support Support Manager, Tech Support …

Standard Chartered Global Business Services Sdn Bhd
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Global Business Services Sdn Bhd
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Support Manager, Tech Support
Ensure that all documentation, processes used in the production support service is in accordance with the Group's standards. About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


The Role Responsibilities
  • Ensure end-to-end root cause analysis and trend reporting for production issues is carried out and meets business and technology requirements
  • To ensure systems supported meeting SLAs and to improve on support performance by focusing on preventive measures.
  • Provide production support and coach the Junior
  • Analyse remedy change & impact on existing systems
  • Maintains an expert knowledge of technology (within the area of specialization) and industry trends in relation to specific business requirements, and the direction of the organization in its entirety
  • Be accountable for all aspects of production support for the Core Banking suite of products to the CB & WB
  • Ensuring timely resolution of CB & WB Core Banking production issues, ensuring relevant communication to business as necessary. Work with CTM's for country specific incidents
  • Ensure that all documentation, processes used in the production support service is in accordance with the Group's standards.
Our Ideal Candidate
  • Analysis Skill
  • Problem Solving skill
  • Core Java/J2EE programming
  • DB SQL query
  • Basic computing technology knowledge, e.g Hardware technology RAM, CPU, Hard Disk, Files format.
  • Supervisory skill.
  • Banking Domain Knowledge
  • IBM MQ Series
  • Control -M
  • Unix Shell Command
  • Network Technology. Eg. Hardware, protocol, HTTP, TCP, UDP, HTML, Webservice; Application, Putty, SSH, FTP, SFTP.
  • Microsoft Office
  • Business writing/communication skill.
  • 8-10 Year working experience.


Apply now to join the Bank for those with big career ambitions.
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