Support Analyst

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Standard Chartered Global Business Services Sdn Bhd
  • 20 May 19

Support Analyst

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Brief Scope:

  • Responsible for production support of Reward Redemption application (RRE).

Key Responsibilities:
  • Involve in troubleshooting and resolution of production issues.

  • Perform Root cause analysis wherever required.

  • Identify preventive and proactive enhancements to provide stable production environment.

  • Govern and support implementation of changes in production environment.

  • Work closely with Support Managers and other interface team for the technical solutions.

Key Tasks:
  • Overall improvement on application support operation. Work and interact closely with Technology teams for fixes and SIPs.

  • Dealing with user problem tickets & calls and investigations.

  • Responding to user queries around system functionality.

  • Support BCP & Disaster Recovery Drills.

  • Incident trend analysis.

  • Resolution of failures in any Batch/ Interface File Delivery.

  • Application Sanity after major production releases.

Our Ideal Candidate
  • Academic & Professional - Educated to Degree Level

Skills & Attributes:
  • Java, JSP, Servlets, Struts & Spring framework, Hibernate, Ajax, Websphere/Weblogic/JBOSS/TOMCAT, Webservice, SOA. ASP classic, ASP .Net, SQL scripting, VB .Net

  • Unix Shell Scripting, MS Dos Batch Scripting

  • Good knowledge on Database solutions such as Oracle, Sybase, MS SQL etc

  • Sound knowledge and hands-on in handling Incidents and Managing Incident Management

  • System Framework - Visual Studio, advance of Networkings, IIS Web publishing, Tomcat, JBOSS, Windows, Linux, IBM Websphere & MQ, DaaS, WaaS

  • Relevant experience in application support role for at least 5 years.

  • Understanding and knowledge on ITIL processes.

  • DBMS - Microsoft SQL

  • Knowledge of Networks.

  • Good communication skill

Apply now to join the Bank for those with big career ambitions.