Sr. Client Services/Customer Support Analyst - Loan Administrator Sr. Client Services/Customer Support Analyst -  …

IHS Markit
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
IHS Markit
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Sr. Client Services/Customer Support Analyst - Loan Administrator
Department overview:

Markit Loan Settlement is part of the processing division within IHS Markit - and is the world's leading loans solution provider.

ClearPar is the first fully operational provider of par and distressed loan closing and recordkeeping services for the primary and secondary par loan markets. Through a unique combination of experienced personnel and electronic processing, hardware and software, ClearPar has built a single platform system to address market demands for efficient settlement of par loan closings.

Position summary

The successful candidate will form a key part of the Markit Loan Settlement Platform responsible for maintaining the smooth running of the day-to-day operations of Syndicated Loan Market offering, as well as supporting the questions and requests of our internal and external clients.

IHS Markit is seeking a professional person who will be located within the Kuala Lumpur office supporting the Loan Platforms business. This role will be supporting either the North America or EMEA regions, with shifts times to cover those clients' working hours. Loan Platforms and ClearPar provide a complete electronic trade processing ecosystem used to settle syndicated loan trades. Used by buyers, sellers, and agent banks, our platforms automate loan trade affirmation, confirmation and matching to facilitate straight through processing of loan trades.

This is an exciting opportunity for someone with an analytical approach who thrives in a fast environment and has an interest in financial markets. In this role, you'll have an opportunity to improve the settlement process by providing support to the Loan Settlement team and work with clients to identify solutions within the ClearPar product.

In this role, you will gain exposure to an exciting financial market and interact, on a daily basis with clients of varying levels of seniority. This is an exciting opportunity to learn about finance, banking and high-technology.

Duties & accountabilities
  • Loan administration, credit and transfer document builds
  • Track ongoing loan activity and manage loan identifiers
  • Analyze all aspects of new deal closings, Credit Agreements, Amendments, and Deal Restructures
  • Work with a global team of Client Services Analysts responsible for front-line client services on various Loans platforms
  • Pro-actively escalate issues and work with peers and management on a resolution
  • Must consistently adhere to all internal procedures
  • Be pro-active in identifying problems and either resolving or escalating them
  • Capture and channel user feedback to the management team to facilitate the continuous improvement of our products and services
  • Projects as requested by team leader
  • Ad hoc duties and requests as required by the business.

Business competencies

Education and experience

Bachelor's Degree preferred

Experience within the financial industry would be preferred, but not a requirement

Commercial awareness

Ability to think laterally and analyse and question processes

Proficient in MS office

Team player

Ability to identify and escalate issues or concerns

Excellent prioritization skills a requirement

Eager to learn with strong analytical and problem-solving abilities

Great organizational skills are a requirement

Must be able handle stressful customer situations with patience and poise

Proficient PC skills, especially in Microsoft Word and Excel.

Demonstrated knowledge and experience in working with internet-based applications

Ability to review processes and suggest improvements

Management requirements


Personal competencies

Personal impact

The candidate must be a self-starter, able to take on multiple tasks at a time, hardworking, efficient with good analytical skills.

Mature and independent. Able to work effectively with minimal supervision

Ability to adapt quickly to changes in workflow and work effectively in a dynamic environment

Possess a practical approach to problem solving

Strong team ethic a requirement


Must demonstrate superior communication skills and is expected to interact professionally across business units within the company


Being a team player is a vital aspect of the position, and it is expected that the candidate will work well individually, as well as in a global team environment coordinating well within team products

Company overview

IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivalled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence.

IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk.

Headquartered in London, IHS Markit (Nasdaq: INFO) is committed to sustainable, profitable growth. Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here .

We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.

For information please click on the following links:

IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency Current Colleagues

If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

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