Sr. Associate - Projects Sr. Associate - Projects …

Cognizant
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Sr. Associate - Projects
Application Lead
Qualification:
B Sc, BE, MCA Responsibility:
Stakeholder Management:
  • Communication with Business users related to resolving queries, obtain clarifications and providing updates.
  • Setup Business bridge calls to update status of Critical incidents / Outages.
  • Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
Service Management:
  • Responsible for the project tasks assigned.
  • Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.
  • Manage queue effectively and allocate tasks to the team based on an allocation plan.
Service Tracking:
  • Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).
  • Conduct peer reviews and ensure quality of deliverables.
Service Execution:
  • Comply to defined process during task execution (including problem management, KEDB management etc).
Knowledge Management:
  • Contribute and participate proactively in knowledge sharing sessions.
  • Provide complete KT to support teams before any production release.
People Management:
  • Manage and mentor the mentees (team).
  • Provide inputs for development of learning plan for the team.
  • Act as a buddy for new hires.
  • Shares recommendation towards Performance management and recognition of team members.
Contribution to Org Initiatives:
  • Adhere to Organization policies and procedures.
  • Participate in project and organization initiatives led by the Delivery leadership.
  • Contribute new ideas and innovative approaches at work, including CSI themes.
  • Collate data and provide inputs for reporting requirements.
Business Development and Customer Relationship Management:
  • Participate in customer meetings and provide project updates.
Account Operations:
  • Perform task estimation.
  • guide the service analyst on estimation.
  • Coordinate shift operations and logistics.
Audit:
  • Participate in audits as necessary.

Must Have Skills
  • Azure App Service
  • ASP.NET Core
  • Azure API Management
Good To Have Skills
  • .Net Programming-VB .Net
  • .Net Framework
  • ANSI SQL
  • .Net Programming-C# .Net
  • ADO.NET
  • ASP.NET
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