Solution Consultant - Collection

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Experian Singapore
  • 22 Apr 19

Solution Consultant - Collection

Purpose of Role

In the Professional Services Organisation within Experian, we implement lasting business change for our clients to help them realize opportunities and growth.

The c onsultant is responsible for:

  • Business requirement gathering and at the same time, solving complex business problems into simplified workable solutions in the manner of;
1) Re quirement gathering & Analysis
2) Solution designing into functional specification
3) support or lead the build/test team.

  • Supporting to build relationships with existing or prospective clients, to facilitate effective ongoing sales and delivery activities
  • Working sometime with very tight schedule or deadline so time management skill is essential
  • Understanding industry trends, financial, telcos & others and market specific trend as well in order to guide clients into the right direction with clear value proposition
  • Understanding collections market trends to guide clients into the right direction with clear value proposition
  • Adhering to consultation practices and process strictly to derive the immediate values to clients
  • Demonstrating a sharp focus with extra miles to hit the high quality the team can be proud of
  • Running multiple projects whenever possible to accelerate fiscal values together with the team
  • Understanding Experian product's functional components and feasibility in order to deliver functional requirement for Experian solution implementation
  • Supporting sales in activities to position collections solutions and create appropriate value propositions.
  • Travelling across South East Asia if project happens in SEA countries,
Experience
  • 5+ years of experience in a either or both of:
    • A Professional Services environment delivering client facing projects
    • A Professional Services environment leading pre-sales engagements
    • A retail banking environment covering risk management, product management, or CRM
  • Minimum of 2 years working in collections or supporting collections activities
  • Has solid experience leading or participating in pre-sales engagements for banking clients
  • Has led business process and/or software design for software delivery projects to banking clients.
  • Has extensive knowledge and is articulate in retail banking concepts

Qualifications
  • Bachelor's Degree or Post Graduate qualification (preferred)
  • Strong communication skills - professional proficiency in writing reports, functional specification and presentation
  • Innovative and inquisitive mind, focused on addressing and solving issues on hand holistically with details
  • Strong interpersonal skills and focus on customer satisfaction
  • Strong collaboration and teamwork - know how to lead with full accountability and be part of the team with full motivation
  • Knows how to enjoy cultural differences and changes occurring in the team and project
  • Computer language skill isn't required but Pseudo code driven analysis is required
  • Professional MS Office Suit skill is must
  • Fluent oral and written English skill is must