Service Desk Lead - Cantonese Speaking
- 3-4 years' experience in managing Service Desk i.e. Manage engine/Fresh desk.
- Technical Support background and should have overall 6-8 Years of experience.
- Developing Service Desk process and workflows, adopting ITIL best practices where possible.
- A sound understanding of customer service delivery in an IT environment and service management methodologies (such as ITIL).
- Contributing to the Change Management Process
- Leading incidents and requests to resolution
- SLA Management.
- Train and support help desk representatives and technicians.
- Producing statistics and management reports.
- Prepare & maintain Monthly, Quarterly and Yearly reports/presentations for the process to the Organization.
- Arranging staff training and awareness sessions.
- Understanding of AS400 systems
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Nov 28 2019
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.