Senior Manager, Operational Risk

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Standard Chartered Bank Malaysia Berhad
  • 14 Dec 17 2017-12-14

Senior Manager, Operational Risk

Job Purpose:

  • To ensure that operational risks are properly assessed; that processes, roles and responsibilities are clearly understood; that all risk / return and control cost / benefit decisions are made transparently on the basis of a complete and proper assessment, and all controls are implemented in accordance with the Group's standards and in line with the Risk Tolerance.
  • To ensure Operational Risk Framework and all associated policies and procedures and the Risk Management Framework are effectively embedded and communicated in country.
  • To be the central point of contact for operational risks within the country arising within the processes, including being responsible for the evaluation of the design and operational effectiveness of all controls To ensure risks of processing failure are being actively managed and monitored on an end-to-end basis in country; including providing regular control assessments of required controls and escalation in instances.


Key Roles and Responsibilities

Assist the Country Head of Operational Risk to:
Implement ORF in Country
  • Run Implementation Oversight Forum in country and track milestones to completion.
  • Critically assess local deviations from Group Standard Processes and drive the standardization agenda in country.
  • Ensure all local differences are documented in Country Addenda, approved by the relevant PGC and fully implemented in the ORF.
  • Deliver in-country training for ORF implementation.
  • Support in-country training on Operational Risk Platforms.
Embed the use of ORF in Country
  • Embed Top Risks in metrics and ensure those risks are managed in country.
  • Ensure the completeness of the Operational Risk Profile at country level, including consideration of all risks which have been accepted by Group risk committees.
  • Table the Risk Information Report and risk management action plans at CORC.
  • Recommend and oversee implementation of business restrictions, process and/or control improvements where necessary.
  • Plan and deliver scenario analysis and stress tests to CORC.
  • Be the focal point for leading Fit for Growth reviews.
Ensure compliance with OR policies
  • Ensure immediate escalation to Group of unsatisfactory operational risk events.
  • Drive comprehensive, high quality root cause analysis of unsatisfactory operational risk events and agree risk management action plans with Local Process Owners.
  • Ensure new activities, changes to processes and products conform with the Project Governance Policy and the Product Governance Policy.
  • Monthly oversight of gross and residual risk ratings and risks requiring escalation under the Risk Assessment and Acceptance Policy.
  • Embed new Operational Risk policies, ensuring first and second line are aware of and understand their responsibilities under them.
Deliver second line assurance
  • Assurance over integrity of country level ORF metrics (KCIs, CSTs, KRIs) for all processes.
  • Monthly assurance of residual risk assessments using the Group Risk Assessment Matrix.
  • Ensure controls are operating effectively and defects are resolved or escalated according to the ORF Hierarchy of Monitoring.
  • Identify differences in standards set by Country Risk Control Owners and escalate to CCRO.
  • Quarterly assurance of process, control, vendor, risk and system owners in country.
  • Maintain end to end oversight of all risks which have escalated to Group for acceptance and conditions and other feedback given to the country about them.


Qualifications and Skills

  • Candidate with at least 10 years of Operational Risk Management experience.
  • Applicants with Business/ Function experience will have added advantage.
  • A clear understanding of the Bank's approach to the management of Operational Risk, or equivalent experience gained from other organisations.
  • Ability to leverage resources across the organisation to complete deliverables.
  • Sound judgement and courage necessary to perform a control role and maintain effective working relationships.


Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.