Senior Executive, SST Dispute Mgmt & MIS Senior Executive, SST Dispute Mgmt & MIS …

Hong Leong Bank Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Hong Leong Bank Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Senior Executive, SST Dispute Mgmt & MIS
*For internal staff please apply internal transfer via HRMS ( https://myhrms.hlbank.my ) with the information below:
JR number: Refer to the above Job Number next to position title
Location Code: MYMHL10000
Department Code: MY10001625
Designation Code: SESDM





Job responsibilities:-
  • Managing the interbank settlements such as MEPS and MyDebit.
  • Managing the end-to-end GL management for the interbank settlements and outsourced SST.
  • Managing the GL automation and reconciliation systems.
  • Managing the unsuccessful trx cases with internal IT and PayNet.
  • Monitoring the ATM reconciliation at branches and support branches on unreconciled discrepancies.
  • To process the customer dispute request from the various parties such as branches, call centre, and other financial institutions via Disputes Logging System (DLS) and VOC.
  • To process the dispute cases via Dispute Logging System.
  • To process the proactive refunds from internal report on Interbank Fund Transfer and Interbank Cash Withdrawals.
  • To process the proactive refunds to the outsourced ATM based on the physical cash excess reported by ATM Outsourced Service Provider.
  • To register the cases received from email and distribute to the team members for investigation.
  • To provide weekly pending dispute cases report to supervisors for tracking purposes.
  • To support SST department on monthly regulatory reporting.
  • To support SST department on management reporting such as SST transaction volume, SST uptime and so on.
  • To provide daily statistic on type dispute cases to SST department.
  • Liaise with branches for customer accounting crediting.
  • Liaise with reconciliation and IT teams to minimize the unsuccessful transactions.
  • Any other projects or ad-hoc tasks assigned by the Management from time to time.


Close
Loading...