Senior Client Implementation Manager

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • HSBC Bank (M) Berhad
  • 20 Feb 18 2018-02-20

Senior Client Implementation Manager

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to
develop, join HSBC and your future will be rich with potential.

Global Liquidity and Cash Management

HSBC is recognised as one of the top tier providers of Global Liquidity and Cash
Management services in the Asia-Pacific region. As more corporate and institutional
clients continue to consolidate their banking activities with the introduction of payments and cash management services, the potential growth of this business is substantial. Our customers view our regional client service proposition as a key element in deciding with whom to mandate their business.

We are now inviting qualified individuals to join this team in the role of Manager Client Implementation ( GCB 4) .

Principal responsibilities

  • The role holder is responsible for turning revenue opportunities brought by GLCM Sales, RM's and Client Service into realized revenue.
  • Managing the end-to-end customer implementation function for Global Liquidity and Cash Management (GLCM), ensuring proper staffing, policies, procedures and work tools are in place to support the function.
  • To ensure all new and existing business relationships for complex, high-value clients, including local and Group relationships, are managed to successful completion to achieve total customer satisfaction and optimized revenue.
  • Ensure a direct impact to customer perception of HSBC by providing a high quality on-boarding experience;
  • Help to generate future business from existing customers;
  • Monitor system performance and ensure customers are notified of delivery delays and system-related issues;
  • Arrange post-implementation review to ensure complete customer satisfaction;
  • Support new and existing colleagues promoting and contributing to an engagement culture.
  • Ensure timely and accurate completion of all required reporting of departmental activities;
  • Develop and implement processes that ensure efficient and effective customer solutions.
  • Manage the ongoing maintenance of complete and accurate client documentation;
  • Work with other relevant departments and ensure all documentation, policy, procedural and service issues are resolved and implemented ;
  • Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices
  • Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.


Skills & Attributes

  • Minimum of 8 years proven and progressive cash management product set-up and management experience or equivalent.
  • In-depth knowledge of commercial cash management and electronic banking products.
  • Proven ability to deliver creative and flexible customer solutions.
  • Ability to understand a customers business and the fundamentals of running a business
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
  • Ability to interact with business customers at all levels
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
  • Excellent time management, planning and organisation skills
  • Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
  • Strong analytical skills
  • Project Management skills