Relationship Manager, Business Banking

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Standard Chartered Bank Malaysia Berhad
  • 23 Nov 17 2017-11-23

Relationship Manager, Business Banking

• Responsible for clients' relationship management with specific focus on deepening existing relationship as well as new business acquisition. 
• Assure portfolio quality and compliance of policies and guidelines

Key Roles and Responsibilities

Sales Management and Referral:

  • Identify and execute cross sell opportunities from existing Business Banking.
  • Grow client portfolio size by deepening existing client relationships.
  • Provide advice on potential financial solutions based on identified needs.
  • Analyze financial requirements of clients and match with bank's product offerings.
  • Identify and prioritise activities to maximize revenue contribution from allocated client portfolio.
  • Maintain close working relationship with staff and management to assist in resolving Business Banking's problems and service requests.
  • Analyze and review potential business to ensure maximum profitability.
  • Ensure disciplined adherence to set sales and relationship management processes and standards.
  • Collaborate with product, credit and functional specialists to deliver timely and effective customer solutions.
  • Operate within Risk & Compliance requirements/ framework.
  • Risk monitoring and ensure loan impairment below competitor's loss rate.
  • Able to convert service recovery issue into customer loyalty opportunity.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.