R&P Call Agent

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • OCBC Bank (Malaysia) Berhad
  • 19 Feb 18 2018-02-19

R&P Call Agent

Job Responsibilities:

You will be responsible for:
• Working with Business Units to develop call script for relevant products for call back exercise.
• Perform call back to customers to obtain feedback on adherence of sales practices and sales process by staff when marketing selected banking products.
• Highlight negative response to Service Transformation, branches and sales channels so that rectifications may be performed on timely basis by the relevant stakeholder
• Prepare negative response statistics to relevant stakeholders to understand the negative response trend for purpose of improvement or coaching.
• Perform validation on calls made by the DCI Roll-Over Desk to ensure customer's consent has been obtained for the roll-over investment.

Job Requirements:

We are looking for candidates who are;
• Education to at least diploma level or equivalent education
• Working experience in Contact Centre is an added advantage
• Able to read and converse in English, Bahasa Malaysia and Chinese
• Able to work effectively with team members
• Pleasant personality with good working attitude, able to work independently and have sense of urgency and able to work within tight deadlines.