Quality Assurance Manager, Retail Credit

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Standard Chartered Bank Malaysia Berhad
  • 18 Nov 17 2017-11-18

Quality Assurance Manager, Retail Credit

To ensure that processes are performed based on strict compliance to Group Credit Policy & Standards as well as local policies via sampling of post-approval records to ascertain that applications have been approved as per the CAD standards, policies and procedures.

Key Roles and Responsibilities

  • To provide feedback to Credit Initiation on Quality Assurance (QA) findings and follow up on all corrective actions, to reduce gaps and improve quality of bookings.
  • Provide dashboard data on QA findings to management through Monthly QA Report.
  • To identify opportunities to automate QA process through SAS.
  • Indentify new areas to be included in the QA process to ensure all critical activities are reviewed by QA to provide assurance to Management that daily processes and controls are working as intended.
  • Recommend for improvement on the end to end control processes to improve the processes and reduce the error rates.
  • Undertake timely periodic business monitoring (self-assessment)/ Control Sample Testing (CST) activities and escalate findings and/or breaches to Head of Credit Risk Control when they occur. Ensure timely update of monitoring conducted in ORMA Optial.
  • To vendor manage to ensure Global Business Services provides high level, efficient and effective service in accordance to Service Level Agreements with the relevant units and quality service to external customers.
  • To cultivate culture on continuous process improvement, proactively review Service Standards, drive quality service, productivity gains and cost reductions.
  • Support and participate in Retail Risk projects, deliverables and objectives.
  • Undertake timely periodic business monitoring (self-assessment) activities and escalate findings and or breaches to Head of Quality Assurance & Control (QAC) when they occur.
  • To ensure that the department's Departmental Operating Instruction is updated to maintain consistency and standardization of all QAC processes.


Qualifications and Skills

To meet the challenge, you should possess the following qualifications and attributes:
  • Preferably Tertiary Education or relevant professional qualification with minimum 2 years experience at similar field.
  • Ability to plan, organize, lead and make spontaneous and rational judgments and decisions.
  • Knowledge on Retail products (mortgages/ cards/ personal loans/ BIL/ GIL) is an added advantage.
  • Strong analytical skills in resolving operational and systems issues.
  • Good communication and interpersonal skills.
  • Sound knowledge of banking practices, relevant legislation and Statutory and Regulatory requirements.
  • Strong presentation and negotiation skills.


Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.