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Cognizant
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
QA Chinese
Job Description:
Core Competencies:
• Ok to work in 24/7 work environment (preferable in night shift). Flexible to extend the shift hours during Peak and Non Peak seasons
• At least 1.5 years of prior experience in full-time SME/Trainer Role
• Exceptional English communication(Written and Verbal) skills
• Ability to multi-task and work autonomously within team environment
• Ability to research issues/problems and provide a 'solution-based' approach
ROLES & RESPONSIBILITIES:
• Able to adapt quickly in a rapidly changing environment by staying abreast with all the policies changes
• Effective dissemination of policy changes and updates in a timely and efficient manner. Communicate decisions for deal requests with internal Microsoft employees and external partners
• Manage overall training requirements, ensure sufficient training resources are available to roll out required new hire induction and Microsoft program training. Responsible for ensuring process documentation is in place and kept up to date
• Maintain knowledge base for seamless onboarding of new team members
• Define measurement concept for training success to allow to track new hire learning curve
• Prepare TI (Training Impact) Analysis which gives us a detailed description of how useful was the training provided
• Drive refresher and policy update's plan based on production needs
• Expert knowledge of Excel (i.e. use of pivot tables, macros, arrays, etc), MS Access
• Identify risks and recommend mitigation approaches to the Deal review process while managing effective outcomes.

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