Process Executive / Senior Process Executive - Korean Process Executive / Senior Process Executive -  …

Cognizant
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Process Executive / Senior Process Executive - Korean
Job Description:
  • SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
  • Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability
  • Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan
  • Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction
  • Process Reengineering: Participate in the ideation process and produces the documentation and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis
  • Talent Management (People Management): Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat
  • Knowledge Management: Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge.

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