Portfolio Executive, Employee Banking Portfolio Executive, Employee Banking …

Standard Chartered Bank Malaysia Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 07 Sep 19
Standard Chartered Bank Malaysia Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 07 Sep 19
Portfolio Executive, Employee Banking
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Scope of Role
  • Build and expand customer relationship through the delivery of high quality service.
  • Support Relationship Managers in acquiring, retaining and deepening banking relationship with clients.
  • Deepen existing customer relationships for the EB to the specific service standards.

The Role Responsibilities

Sales Management
  • Grow and deepen customer relationships through effective relationship management, with a special focus on maintaining customer's portfolio with deposits and cross selling
  • To assist in building an information database on existing EB customers to support relationship building and cross selling efforts.
  • Co-ordinate on weekly and monthly sales reporting.
  • Responsible to support the RMs in servicing customers and for the day-to-day service & sales support at the EB programme corporate.
Portfolio / Customer Management
  • Ensure proper communication to clients via phone/ letters
  • Attending and servicing customer's on-site service.
  • To foster and deepen customer relationships by providing regular updates on banking's promotions and events.
  • Follow up on customers' queries/ requests and ensure the completeness in timely manner.
  • Collating RSVP for customer event and reminder call to customers before the event.
  • Support in investigation and documentation of complaints in timely manner.
  • Collate and follow through promotion fulfil to ensure it complete in timely manner.
Risk Management
  • Perform call back as required by Bank's standard procedures.
  • Forwarding and keeping track of all documentations which requires LM's approval.
  • Responsible to act as bank ambassador during on-site posting
  • Raising RMS and ePro request
  • To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
  • To ensure comp

Our Ideal Candidate
  • Relevant depth of experience in the industry.
  • Academic studies of business administration or any other qualification.
  • Several years of successful business practice in client relationship management.
  • Knowledge and understanding of products and services in strategic Asset Allocation, Asset and Liability management, risk management and complex international financial needs.
  • Good understanding of relevant products and services in Operations and Retail Banking.
  • Sound understanding of all business guideline and compliance requirement and issue.
  • Strong people management skills.
  • In-depth understanding of key business drivers in dedicated geographical market(s) with sound understanding of legal, political and economic situation/framework.
  • Deep understanding of cultural, ethnic and religious market conditions.
  • Proven personal network into relevant client segment.
  • Outstanding communication and presentation skills.
  • Endurance, personal perseverance, strong self motivation, entrepreneurial, team player.

Apply now to join the Bank for those with big career ambitions.