Policy Manager Policy Manager …

Accenture
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Accenture
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Policy Manager
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com .

Duties and Responsibilities
  • Coordinate the exchange of Policy-related information from/with the Client and disseminate across other teams and ensure all the resources provided are available to implement policies
  • Maintain regular contact and give feedback to Client with regards to Policy-related changes for the successful enforcement of the policies
  • Spot trends and flag potential issues that may arise from the application of Client's policies and offer suggestions or solutions
  • Engage with Training and Quality teams regularly to ensure robust and consistent enforcement and correct understanding of Client's policies
  • Flag resource constraints, policy issues or inconsistencies timely
  • Gather insights and offer policy suggestions based on the direct application of the policies
  • Ensure continuous improvement of resources and materials provided
  • Ensure effective knowledge sharing and sign off/approval processes are in place for both Training and Policy between Service Provider and clients team
  • Liaise directly with the Client's Policy team to gather/discuss/debate questions and engage with Client to obtain answers
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