Payment & E-Banking Operations - Remittance Processing Payment & E-Banking Operations - Remittance  …

OCBC Bank (Malaysia) Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 03 Sep 19
Competitive
OCBC Bank (Malaysia) Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 03 Sep 19
Competitive
Payment & E-Banking Operations - Remittance Processing
  • To verify and authorise remittance transactions (MEPS, TT, IFT etc) within stipulated approved limits.
  • Comply with exceptions for Signature Verification and Payment Processing in which respective role needs to be performed independently.
  • To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.
  • Together with the team, to work and target SLA is met at all times.
  • To ensure quick action/resolution in managing both internal and external customers' queries, feedback and complaints.
  • To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
  • Responsible to prepare & ensure management reporting is accurate & timely.
  • Initiate and implement high impact quality projects leading to operational efficiency and higher productivity
  • Liaison with internal and external auditors
  • To participate in UAT/Projects as and when required.



Qualifications
  • A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
  • At least 3-5 years of working experience in the related field is required for this position.
  • A passionate person with customer oriented mindset and firm believer of Quality discipline
  • Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
  • Resourceful and able to multi-task independently with confidence in time critical environment.
  • Strong in analytical and problem solving skill.
  • Proficient in Microsoft Windows applications - Word, Excel & Power-point

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