Payment Services Officer - Contract

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • HSBC Bank (M) Berhad
  • 20 Oct 18

Payment Services Officer - Contract

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within HSBC Technology and Services, Global Service Delivery is a business-aligned, customer-servicing organisation with the primary objective of driving operational excellence across our businesses worldwide. Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level.

We are now inviting qualified individuals to join our Payment Services team in the role of Payment Services Officer - Contract .

Principal Accountabilities

  • Produce MIs and Reporting on a weekly, monthly and ad-hoc basis for country, regional as well as regulators.
  • Analyse and identify gaps / issues in processes and provide solutions for better tracking and performance.
  • Participate in streamlining projects and initiate continuous improvements across all key areas of payment operations, people, processes and system.
  • Drive Global Standard in the department in terms of projects, documentation, staff engagement as well as Sanction/FCC related matters.
  • Conduct investigations for payments and complaint receive by the departments.
  • Actively engage in Payments Transparency work in term of planning, system testing, execution of plans, attend meeting and detailed investigation of payments related issue if require.
  • Direct, plans, manages and controls the operations unit at Payment Services with the aim to create an Operations Centre of excellence to achieve highest operational efficiency and staff productivity.
  • Ensures the department complies with regulations, policies and procedures.
  • Bring the voice of the customers into the processes.
  • Safeguards the Bank from potential financial and reputational loss.

Requirements, Skillsets and Competencies

  • Required to possess good Microsoft Office especially Excel (statistical and analytical formulas) and PowerPoint knowledge ;
  • Familiar with Payments processing tool such as HUB,HFE2,GPI,GWIS,CCTS ;
  • Good analytical and "out-of-the-box" thinking ;
  • Ability to work independently and with minimum supervision.
  • Self-starter and proactive in identifying issue related to job scope.
  • Possess excellent leadership skill and good team player ;
  • Ability to successfully manage customer relationships with multiple business partners.
  • Good communication and presentation skills-both verbal and written.
  • Able to build and maintain positive and productive working relationship.
  • Ability to seek change, encourage change and drive change within the team