Manager, Merchant Partner Solutions Manager, Merchant Partner Solutions …

CIMB Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
CIMB Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Manager, Merchant Partner Solutions
Financial Reporting and Tracking
  • To sign up PineLabs Value Added Services (VAS) merchant (existing & new to bank) apart from standard merchant facilities.
  • To set up PineLabs VAS campaign for marketing activities - from planning, execution till fulfillment.
  • To monitor and feedback on merchant request, competitor's activity and market update to ensure achievement of business targets.
  • To monitor to ensure all terminals are fully utilize.
  • To ensure all accounts assigned is supporting our company.
  • To monitor sales volume submission from merchant.
  • To review all accounts to ensure is profitable for the company.
  • To plan marketing activities in conjunction with company's growth objectives.

Customer Engagement and Handling
  • Ensure and maintain good relationship with merchants via continuous service and support of sales volume.
  • To target, solicit and sign up new PineLabs VAS merchants.
  • To handle and escalate merchants' issues within reasonable timeline.
  • Provide recommendation for process improvements.
  • To minimize and control merchant attrition.
  • Customer centric approach by developed customized campaigns and provide regular performance review for future improvements.

Internal Process
  • To contribute effective feedback to improve efficiency of the internal processes.
  • To ensure all ad hoc projects assigned are being carried out efficiently and on time.
  • To ensure merchants request is fulfilled.
  • Managing timeline closely and arranging effective distribution of all marketing materials.

Learning & Growth
  • Develop further on individual knowledge and skills to ensure continuous improvement of employee commitment and readiness to assume higher position.
  • Coach indirect reports in managing, merchants accounts

  • Graduate with a Degree from any field
  • Min 2 years in banking industry with merchant acquiring experience
  • Strong analytical skills
  • Strategic planning and implementation capabilities
  • Understanding of operational processes and regulatory & compliance requirements.
  • Good interpersonal skills
  • Strong written and presentation skills
  • Team player