• Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Citigroup Transaction Services (M) Sdn Bhd
  • 2018-10-20

MYS CTSM KL Senior Case Manager

MYS CTSM KL Senior Case Manager

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Bachelor's Degree
  • Job Function: Compliance and Control
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18060170


Job Purpose:
  • ICG KYC CBSU is a front office support / control function (currently supporting 53 EMEA counties) within ICG responsible for the approval process of the KYC Record within Citi's KYC risk management programme
  • The unit is responsible for ensuring compliance with both local regulatory requirements and Citigroup standards for Anti-Money Laundering (AML)
Job Background/Context:
  • The successful candidate will be responsible for leading a team of up to 6 Case Managers ensuring oversight over their daily functions and daily checking and feedback on the quality of Case Manager completions. The candidate will assist the Section Manager and Operations Manager in the leadership function within the department
Key Responsibilities:
  • Provide support, guidance and lead team members
  • Point of escalation for the Makers
  • Manage relationships with Relationship Management teams and Compliance for each country supported by the department
  • Work with Section Manager on goal setting, performance management planning/implementation and one to ones
  • Assist relationship and coverage teams globally in completion of the KYC Record
  • Perform the checking procedure and ensure quality and coaching needs are identified and met on the team
  • Communicate and coordinate with senior management of ICG APAC  from coverage, compliance, implementations, risk, and operations in various products
  • Assist with Process Design and management for department
  • Oversight for Adherence with Citi and regulatory policies and procedures as well as housekeeping standards, team controls & processes
  • Management of ad-hoc departmental projects as assigned
  • Maintain a workforce with capability to execute flawlessly
  • Work with Section Manager to develop team members in line with versatility matrix & team needs
Developmental value:
  • Great opportunity to gain experience in People Management; Risk Management and Process Management


Person Specification:
  • 2-5 years' experience in banking or finance
  • 2-5 years people management experience
  • Experience in control/risk or Compliance (AML/KYC) function (an advantage)
  • Knowledge and experience of the technologies and processes used in Citi
  • Knowledge of AML policies and regulatory requirements 
  • Considerable experience of dealing with senior management in a multi-function environment
  • Leadership and Motivational skills
  • Innovation and change management
  • Process re-engineering and improvement
  • Excellent communication skills - ability to communicate at all levels within the organisation
  • Change management and implementation
  • Excellent people management experience
  • Excellent oral and written communication skills
  • Proficient use of  Microsoft Applications (Word, Excel, Access, PowerPoint, Visio, Project)
  • Project Management Skills
  • MIS and metrics and efficiency analysis skills
  • University degree in Law, Business/Finance, Math, Economics.
  • Ability to work well under pressure and tight time frames
  • Accuracy and strong attention to detail
  • Ability to multitask and prioritize
  • Minimum supervision with self-directed, project management skills
  • Strong organizational and planning
  • Pro-active, flexible, have good organizational skills and must be team player
  • Ability to work in a dynamic environment