• Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Citigroup Transaction Services (M) Sdn Bhd
  • 19 Jan 18

MYS CTSM KL Fraud Authorizer (Cantonese Speaking)

MYS CTSM KL Fraud Authorizer (Cantonese Speaking)

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Associate's Degree/College Diploma
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18000016


Description

Key Responsibilities:
  • To attend all inbound calls on a 24X7 basis and providing the best in class customer service to all 7 markets served by KLCOE Authorizations, be it to our internal or external customers
  • Make sound judgements and decisions on transactions that are refered at the point-of-sale in accordance to the operating guidelines, procedures and customer interaction module and escalating issues when necessary
  • Ensuring credit worthy high value accounts having minimal interruptions at POS, while adhering to internal credit and fraud guidelines
  • Handling pre-approval or temporary credit limit increase requests from cardmembers for spending above their threshold
  • To be vigilant of fraud trends and update Authorization Supervisor and Unit Head  for remedial action where necessary
  • To manage customer issues or complaints and where necessary, to escalate to higher management for intervention


Qualifications

Knowledge/Experience:
  • Previous experience with financial services companies particularly in the area of Fraud, Credit, Customer Services or Banking Operations, preferably experience of multi skill or language environment
  • Flexible and willing to perform shifts to support 24X7 operations
  • Highly alert, sensitive, logical and ability to exercise good common sense. Have also lots of initiative, creativity and attention to detail are essential
  • Degree or Diploma in any field. Candidate who do not have relevant qualification but possesses the necessary experience in customer servicing or risk will be considered