• Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Citigroup Transaction Services (M) Sdn Bhd
  • 2018-10-20

MYS CTSM KL Customer Service Intermediate Analyst

MYS CTSM KL Customer Service Intermediate Analyst

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Bachelor's Degree
  • Job Function: Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18058911


Description

  • Produce high quality and timely deliverables as stipulated in the service level agreement on securities custody
  • processing related functions (e.g. Income and Corporate Actions payment, Account Opening process, Security Coding
  • maintenance, Settlement, Customer Service, Cash operations etc.)
  • Provide prompt advice to regional branches to ensure smooth operations and service delivery
  • Reconciliation of payment confirmation from sub-centers with system records
  • Work proactively with the respective operations team to investigate and resolve exceptions or clients' queries
  • Adhere to corporate policies and participate in self assessment, quality reviews and audit
  • Ensure smooth day-to-day operations service delivery, and provide guidance and support to junior staff
  • Perform routine checks to ensure strict adherence to procedures and controls established within the unit and department
  • Participate in new system release and client testing to ensure seamless transition
  • Adherence of regulatory and bank policies, ensure compliance at all times
  • Identify and resolve business/technical issues together within the business and systems support group


Qualifications

  • Minimum 4 year working experience working in daily operations environment, and preferably with more than 2 years
  • working experience in related/similar field, especially in Securities/Custody, and/or Global Markets processing
  • Specific experience in Securities related functions e.g. Corporate Actions/Asset Servicing, Settlement, SWIFT message
  • and Data Maintenance, Account opening, Custody Tax Services, Cash processing, Settlement or Customer Service will
  • be an added advantage
  • Flexible to work on Malaysia public holidays, and in non-standard/shift hours where required
  • Team oriented and ability to work under pressure
  • Ability to achieve business objectives without compromising controls and risk parameters established
  • Strong execution skills in a multi-tasking mode and follow-up effectively
  • Self-starter with excellent attitude, communication and interpersonal skills High-level of accuracy and attention to detail