• Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Citigroup Transaction Services (M) Sdn Bhd
  • 18 Jan 18

MYS CTSM KL - Operations Support Team Lead / AVP

MYS CTSM KL - Operations Support Team Lead / AVP

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Bachelor's Degree
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17080115


Scenario Validation & Case Investigation team together with Scenario Management & Validation team to review the AML transaction monitoring system to improve the effectiveness and efficiency of AML transaction monitoring. Scenario Validation & Case Investigation team, conduct case reviews as an input to recommendations made as part of Citi's AML Optimization Program. Global Investigation Task Force performs reviews of cases including historical transactions pertaining to Below the Line Testing (BTL), Random Client Analysis (RCA) and Look-Back and Frequency Period Analysis. Team investigates a sample of alerts and concentrates mostly on customer behaviors which have not been alerted previously in AML Operations, due to scenario thresholds and other scenario parameters. The results of the reviews are used to determine if existing rules and parameters in statistical models need to be adjusted and to assess the risk coverage.
Purpose of role: Allocating and managing work across a team monitoring corporate/retail banking/private banking client transactions to detect any suspicions of money laundering or terrorist financing activity. Planning and managing optimization projects execution to the agreed timeframes.
Key responsibilities:
  • Line management responsibilities for analysts, including performance management, coaching, hiring and training
  • Manages optimization projects to meet required time standards and works with regional and global counterparts to implement consistent and repeatable global methodology
  • Supports implementation and execution of thorough documentation policies and standards to meet regulatory, Internal Audit and other third party expectations
  • Supports the high number of requirements from Compliance/Regulatory perspective including defining processes/solutions, enhancing sampling approaches, coordinating data sourcing, performing data quality reviews, etc.
  • Allocates alerts to analysts for investigation of transactional activities to detect any suspicions of money laundering activity
  • Validates and authorizes submissions of requests for further information, escalations or suspicious activity recommendations
  • Uses global standard policies, procedures and tools
  • Operates within agreed optimization project timeframes and confidentiality standards
  • Global optimization reports preparation and participation in optimization related calls
  • Builds and applies knowledge of money laundering processes
  • Schedules work assignments and supports capacity planning
  • Assists in the development and implementation of improvement plans with quality assurance personnel
  • Provides operations expertise to internal work groups, teams, and committees focused on enhancing current procedures and creating efficiencies
  • Ensures support for the business in matters relating to all stakeholders
  • Supports the successful accomplishment of internal Risk Control, and Self-Assessment (MCA) policies, as they apply to the department
  • Reviews system access request to ensure that only the appropriate level of access is granted to employees
  • Performs various other duties as assigned within AML Hub



Skills and competencies:
  • Strong written and verbal communication skills
  • Fluency in English, written and spoken
  • Computer Literacy
  • Ability to deal with all levels of management
  • Ability to work with virtual users and a global team located in different hubs
  • Self-motivated with the ability to make decisions in the absence of detailed instructions
  • Minimum 5 years working experience with 2 years' experience in AML Monitoring 
  • experience in TL backup role preferable
  • Strong performance record with a history of increased responsibility, and task / project delivery
  • Experience in managing a team
  • Banking / Finance / Business background
  • Minimum Bachelor's degree or equivalent required
  • Knowledge of AML regulations and trends. ICA/ACAMS certificate desirable
Development value:
  • Building the expertise of AML
  • Development of managerial competences and participation in projects and initiatives