• Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Citigroup Transaction Services (M) Sdn Bhd
  • 2019-04-22

MYS CTSM KL - Operational Risk Specialist KYC BSU

MYS CTSM KL - Operational Risk Specialist KYC BSU

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Bachelor's Degree
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19014006


  • Provide feedback to RMs on changes/updates to KYC Records
  • Understand compliance defined standards for applicable client types and any country specific requirements
  • Perform comprehensive review of KYC Records as per defined policies, requirements and process steps
  • As a country coordinator, liaise with Local Compliance to identify new local requirements or changes in local
  • requirements
  • Help identify process improvements
  • Maintain visibility of KYC Records through end-to-end process
  • Manage KYC Record status updates and rejection reasons if any through tracking tool
  • Escalate KYC Records to TLs as per the expediter process when there is delay in response from RMs - submission and
  • action on rejected KYC Records
  • Help identify training areas for RM/RM support
  • Organize periodic trainings for RMs/RM support to help improve KYC Record making quality (incl. on major rejection
  • reasons)
  • Promptly escalate issues and concerns to respective team leads
  • Actively participate in daily team huddles; be prepared with day-to-day planning
  • Track individual performance and operational metrics on a daily basis
  • Keep Workflow Tool updated on the status of checking of their respective CCB


  • Graduates with 1-2 years of work experience with basic understanding of relevant banking practices, corporate policies
  • and compliance requirements
  • Good command of reading and writing English/Thailand language
  • Good PC skills with ability to pick up new software systems
  • Cooperative and proactive with high sense of responsibility and teamwork
  • Ability to work under pressure and in a volatile environment
  • Attention to details with high accuracy in work; strive for process improvement
  • Display the ability to prioritize effectively in order to meet routine processing deadlines
  • Flexible enough to work as per business timings