• Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Citigroup Transaction Services (M) Sdn Bhd
  • 22 Jan 18

MYS CTSM KL - Custody Operations Assistant Vice President

MYS CTSM KL - Custody Operations Assistant Vice President

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Bachelor's Degree
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18000190


Main Responsibilities:
  • Lead and manage teams who are responsible for Securities related to Asset Servicing operations processing
  • Ensure smooth day-to-day operations service delivery, and provide guidance and support to team member
  • Work proactively with the respective operations team to investigate and resolve exceptions or clients' queries
  • Produce error-free and timely deliverables on the related operations processing
  • Track production issues and key performance indicators
  • Identify and resolve business / technical issues together within the business and systems support group
  • Participate in new system release and client testing to ensure seamless transition
  • Perform routine checks to ensure strict adherence to procedures and controls established within the unit and department
  • Adhere to regulatory policies, Citigroup corporate policies and participate in self assessment, quality reviews and audit
  • Ensure proper control on daily processes and adherence to internal departmental policies
  • Ensure proper control on departmental expenditure / cost  
  • Manage staff performance; facilitate staff hiring, training and development
  • To ensure management reporting, production statistics and capacity planning are duly validated for completeness
  • Proactive in assisting the Department Head/VP in departmental related functions on Ad hoc basis


  • Minimum 7 years working experience with related supervisory role in daily operations environment, especially in Securities Custody, and/or Global Markets processing
  • Specific experience in Securities related functions eg Corporate Actions / Asset Servicing, or Settlements will be an added advantage
  • Flexible to work on Malaysia public holidays, and in non-standard / shift hours where required is a must
  • Team-oriented and  ability to work under pressure
  • Ability to achieve business objectives without compromising controls and risk parameters established
  • Strong execution skills in a multitasking mode and follow-up effectively
  • Self-starter with excellent attitude, communication and interpersonal skills