MIS Analyst MIS Analyst …

Cognizant
in Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 05 Jan 22
Competitive
Cognizant
in Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 05 Jan 22
Competitive
MIS Analyst
Responsibilities
  • Provide strong reporting and analytical information support to management team & Client
  • Generate both periodic and ad hoc reports as needed
  • Design reporting formats to provide accurate information in a clear and concise manner
  • Expected to publish accurate daily/weekly/monthly reports in a pre-defined format and frequency
  • Expected to Perform data analysis (if required) for generating reports
  • Design and Create automated dashboards for frequently generated report
  • Maintain / Develops MIS documentation to allow for smooth operations and easy system maintenance
  • Provide recommendations to update current MIS to improve reporting efficiency and consistency
  • Standardize similar reports across clients, departments and teams Ad Hoc data collection, analysis and reporting as required
  • Understand client product, internal tools and processes, push automation and increase work efficiency
  • Candidate should be comfortable to work in 24*7 shifts with rotational weekly offs
Personal Characteristics:
  • Excellent eye for detail
  • Good time management and organizational skills
  • Good verbal and written English communication skills
  • Flexible to adapt any changes in the organization / process
  • Self-starter, Ambitious, go-getter and deadline driven
  • Keen to learn and implement learnings
  • Maintain Organizational and Client confidentiality
Qualifications and Experience
  • Graduate in any discipline
  • Strong numerical and analytical skills
  • 2-6 years of MIS analytics experience within BPO /BPS Industry, ability to handle tons of data
  • Should have worked in an international contact center as an MIS/WFM team with good ability to approach problems logically
  • Excellent written and communications skills (English)

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