L2 Application Support Analyst L2 Application Support Analyst …

CIMB Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
CIMB Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
L2 Application Support Analyst
Job Purpose *
  • Production support role (L2 & L3)

Key Responsibilities *
    • To provide support to Production Application systems
    • To resolve production errors/bugs and incidents when necessary
    • To ensure all responses are within predefined SLA
    • To ensure issues are identified, reported, tracked and closed in a timely manner
    • 24/7 shift work to monitor online and batch processing and resolve issue if arises
    • Online Performance and Batch fine tuning
    • Keep track and coordinate production issue with required parties to ensure proper closure within SLA
    • To provide application support in troubleshooting and escalation to vendor, where necessary
    • To work with D&Es to further improve the operational processes
    • To work with project team for new application support handover with proper documentation, training and guidance
    • To regularly update management via established reporting templates for progress updates.
    • To ensure systems/application documentation is kept up-to-date.
    • Assume responsibility for tasks as directed by supervisors.

Regulatory Compliance
  • Ensure compliance to IT standards, SDLC standards, policies and procedures

Job Specification *

  • A recognized diploma/degree in Computer Science / Information Systems or its equivalent
  • At least 3 to 5 years of program development working experience is required.
  • Good understanding of Software Development Life Cycle
  • Preferably with Production Support experience

  • At least 2 years experience in application support (Statements) and SDLC processes.
  • Experience in application support, preferably in a banking environment

Required Competencies and Skills *

Technical/Functional skills
  • Investigation and root cause analysis
  • Ability to communicate with all levels of users
  • Basic troubleshooting knowledge is required
  • Proficient in Bahasa Malaysia and English
  • Working experience with Windows, SQL, Java and Scripting

Personal skills (Soft Competencies [Core/Leadership])
  • Able to work under minimal supervision and fast pace environment
  • Functional communication skill for clear message delivery and able to coordinate among team players.
  • A team player
  • Eager to learn
  • Flexible and could manage stress
  • Self-discipline & adhere to department policy & procedures
  • Strong analytic skill
  • Good problem solver