Internal Quality Assurance (IQA) - Japanese Language Internal Quality Assurance (IQA) - Japanese  …

in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Internal Quality Assurance (IQA) - Japanese Language
Job Descriptions:
  • Well versed in English and Japanese
  • Need to get qualified in IQA process and minimum of Two major products
  • Achieves assignments using established guidelines, procedures and policies.
  • Participates in internal calibration sessions and Gauge variance session with the team
  • Work well with others in a team-oriented environment and to gain their cooperation
  • Ability to work on daily and weekly special projects
  • Meet the set business targets
  • Coach, mentor and share feedback to the trainees/ team by doing P2P auditing the cases that are processed by IQAs
  • Participating in team huddles
  • Ensure daily productivity and quality metrics are met/exceeded
  • Supporting in process improvement projects for all the products that we support
Skills Required:
  • Minimum qualification - Graduate in any discipline
  • Ability to handle heavy data related assignments. Ability to multitask based in priorities
  • 3 to 4 yrs of work experience in Quality/Operations BPS/ ITeS in a backend process with excellent command data centric assignments
  • Should have Quality related experience
  • Strong MS Office skills, especially MS Presentation and MS Excel
  • Experience working with large volumes of data
  • Strong communication skills - ability to work closely with internal staffing client
  • Ability to work in a fast-paced, constantly evolving environment.
  • Should have great networking and rapport building skills. Should be able to communicate effectively with senior management executives
  • Detail oriented to ensure accurate issue tracking and reporting.

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