Information Security Specialist - Data Loss Prevention

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Experian Singapore
  • 19 Apr 19

Information Security Specialist - Data Loss Prevention

The successful candidate will possess a demonstrated ability to independently perform administration and engineering of various Data Loss Prevention products, Symantec DLP, McAfee MVision cloud (CASB), compliance with security requirements as well as participate in incident investigation and resolution, projects, functionality and rule testing, upgrades and enhancements for DLP technical infrastructures.

Duties and Responsibilities

  • Provide triage, resolution and technical support to Experian internal clients
  • Resolve incidents based on mutually agreed SLA, severity and priority
  • Meet or exceed GSO SLA requirements of internal stakeholders
  • Quickly reply to queries regarding issues
  • Able to test and replicate issue and trace cause of the problem
  • Isolate issues and server specific problems
  • Support, patch and upgrades including external dependencies i.e. Oracle DB, NWK switches etc.
  • Participate in team meetings
  • Participate in client/internal audit meetings as DLP SME
  • Maintain Issue and Incident Knowledgebase
  • Comply with Experian change and incident management processes utilizing Service Now
  • Support and contribute to process improvement initiatives for DLP platforms
  • Provide direct support of DLP products e.g. Symantec DLP, McAfee MVision cloud (CASB)
  • Coordinate with other organizations and manufacturer support (McAfee, Symantec)
  • Develop and implement automation and monitoring to improve system availability and supportability


Education and/or Work Experience Requirements:
  • At least 3 years of experience in information security
  • Bachelor's degree in Computer Science, related field or equivalent experience.
  • Minimum 1 year or 2 years plus of DLP experience preferred
  • Windows desktop and server systems support experience required.
  • CISSP or equivalent certification preferred.
  • Demonstrated and hands on experience with, DLP technologies
  • Network troubleshooting experience required
  • Experience writing Procedure/Process documentation
  • Deploy, configure and administer; Symantec Data in Motion, Data in Use products, CASB, Data at Rest scanning and Data Insight.
  • Assist in the operational and performance issues related to DLP infrastructure and applications
  • Provide recommendations and implement changes to optimize DLP products
  • Test and analyze develop custom scripts, programs as needed
  • Understanding of cloud/SaaS environments

Personal Skills
  • Able to work independently and efficiently to meet deadlines
  • Maintain professional and cordial relationship with internal clients and external vendors
  • Able to work with internal and external teams on a regular basis
  • Able to work in high pressure situations
  • Able to communicate effectively in English (oral, written and electronic)
  • Willing to take ownership, Good team player
  • Flexible attitude and availability to work outside regional working hours to support global business