HR Operations Analyst (China Support)

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Accenture
  • 25 Apr 19

HR Operations Analyst (China Support)

Job description
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.


  • Update employee movement (e.g. hiring, transfer, promotion, termination, resignation) and personal data changes in SAP.
  • Process employee queries related to employee life cycle, compensation and benefits, employee services, competency & performance, and payroll over email and phone.
  • Updating, managing and maintaining training records & planning for employees who attended training courses.
  • Generate electronic offer letter and secure approvals from the business.
  • Perform pre-employment background check and send electronic on-boarding package to new hires.
  • Enter and maintain candidate data in SAP.
  • Maintain compensation and benefits data in the system (salary data changes, employee bonus data, off-cycle salary increment etc.).
  • Maintain employee service (e.g. leave of absence, grievances) data in the system such as leave data administration, return to work, leave extension and cancelation administration.
  • Maintain competency inventory, job architecture and career model updates in SAP and support the performance appraisal/ review administration process.
  • Support workforce and talent deployment business decisions from a data admin and support perspective.
  • Generate and analyze HR reports on weekly, monthly, quarterly or yearly basis based on business requests.
  • Escalate non-standard or exception requests for approval/ issues in timely manner regarding HR-related matters.

Basic qualifications
  • Graduated with a D iploma / Bachelor's degree in Human Resources/ Business/ Social Sciences related degree.
  • Have at least 1 to 3 years of experience in HR transactional tasks.
  • Have prior experience in shared services/ BPO/ manufacturing/ call center industry (preferable).
  • Preferable to have prior experience in SAP.
  • Preferable to have advanced knowledge in using Microsoft Excel (e.g. Pivot table, Vlookup, formulas etc.).
  • Must have high attention to details and focus in data accuracy.
  • Must be a good team player.
  • Must be able to write, read and communicate fluently in Mandarin.
  • Quality driven - in communications and all system transactions.
  • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate.

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

"If you choose to apply for this role, please note the special circumstances relating to the collection, use and disclosure of your personal data.

In addition to the "Consent and Acknowledgment - Personal Data" terms and conditions set out in Accenture's Taleo webpage, if you apply for this role, we will be sharing your personal data with our client. While Accenture is the hiring entity, all candidates hired for this role will be working on Accenture's project with the client ("Project"). As the client is separately hiring for this Project, your personal data will be shared with the client for the recruitment purposes of either party. Accenture and the client remain separate entities and all recruitment decisions are made independently and separately.

By choosing to submit your CV and/or application for this role, you agree that Accenture can collect, use and disclose your personal data in the manner set out above."